Retention Specialist

A company is looking for a Retention Specialist to support students in overcoming challenges that may hinder their training progress.

Key Responsibilities

Conduct cancellation-saving calls with students and provide empathetic support to address their challenges

Collaborate with Sales and Welcome Call teams to identify at-risk students and provide early intervention

Track retention metrics and contribute to the continuous improvement of support processes

Required Qualifications

Experience in a retention, customer success, or crisis-management role

Strong emotional intelligence for handling sensitive conversations

Experience supporting individuals through personal or financial challenges

Familiarity with CRM systems, with HubSpot or GoHighLevel experience being a plus

Ability to work collaboratively across teams