Head of Customer Success

Base pay range

$100,000.00 / yr - $150,000.00 / yr

Additional compensation types

Stock options

Background

The insurance brokerage industry brings in over 400 billion in revenue annually, yet over 130 billion of that is wasted on repetitive, manual processes : reading millions of pages, inputting data into legacy systems, and filing paperwork.

Who We Are

Coverflow helps insurance brokers automate their most challenging workflows. Our AI platform integrates with client data systems to analyze millions of data points, enabling brokers to work more efficiently and deliver deeper insights, giving them back thousands of hours annually.

Trusted by leading regional and national agencies, we ingest thousands of policies weekly and have processed over $5B in premium flow through our platform. Backed by AIX Ventures, Founder Collective, and Afore Capital, we've achieved >

15x revenue growth since launching our platform at the start of the year.

The Role

We need someone to take our customer success function to the next level. You'll own the entire post-sale journey for accounts and the systems that drive success at scale. You'll refine and expand our existing programs while maintaining strategic relationships with key clients.

What You'll Do

Lead client implementations and change management initiatives

Build executive business reviews that demonstrate value to C-suite

Develop training programs and adoption strategies for complex organizations

Optimize health scoring and success metrics for enterprise accounts

Own strategic client relationships as trusted advisor

Partner with product to influence roadmap based on enterprise needs

Own and refine our customer success systems, evolving them as we scale

Who You Are

5-8+ years in enterprise customer success or account management at B2B SaaS

Track record managing complex implementations and organizational change

Experience with six and seven-figure ARR accounts

Strong business acumen and executive presence

Comfortable balancing strategic initiatives with hands-on management

Compensation

Base salary : 100,000-150,000 / yr

Significant equity package

Full medical, dental, and vision coverage

In-person in San Francisco. Must be authorized to work in the U.S.

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