Client Success Operations Associate (Hybrid)

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

Broadridge is hiring! Were seeking a Client Success Operations Associate to join our Virtual Shareholder Meetings team! You will be responsible for learning and supporting our growing suite of value-added products. The initial role will focus on operational work related to Virtual Shareholder Meetings. You will work within a team to manage several operational functions for the VSM process focused on guiding internal clients coordinating with external vendors and adhering to defined processes while maintaining high quality and managing expectations ensuring success and driving world class service.

Responsibilities :

Research and respond in a timely manner to SMS event manager queries

Act as a client-advocate interfacing between multiple departments to deliver high-quality results

Attend training for a variety of internal applications used to manage processing

Coordinate training sessions for internal stakeholders

Display successful time management skills with strong ability to multi-task

Monitor the effectiveness of systems policies and procedures making appropriate recommendations on process improvements to ensure daily operations are efficient

Coordinate and conduct testing for process enhancements

Work collectively within a team environment while also managing individual deliverables

Maintain a demeanor of professionalism with all internal and external contacts

Take part in pre & post-production testing of enhancements working with systems and internal departments to meet install deadlines

Manage off-season projects from initiation through final completion

Qualifications :

Strong use of MS Office suite of products

Extremely detail oriented ability to multi-task and excellent follow-up skills

Brokerage or back-office industry knowledge helpful

Web Development (HTML CSS) experience- preferred

Adobe Acrobat- preferred

Compensation Range : The salary range for this position is between $25 / hr - $28 / hr. Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.

Bonus Eligibility : Bonus Eligible

Benefits Information : Please visit for more information on our comprehensive benefit offerings.

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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

Use of AI in Hiring

As part of the recruiting process Broadridge may use technology including artificial intelligence (AI)-based tools to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers and all employment decisions include human review to ensure fairness accuracy and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify misrepresent or disguise information in an application resume assessment or interview will result in disqualification from consideration.

US applicants : Click hereto view the EEOC Know Your Rights poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.

If you need assistance or would like to request reasonable accommodations during the application and / or hiring process please contact us at or by sending an email to .

Required Experience :

IC

Key Skills

Business,Information Management,Accounting,Corporate Risk Management,Faculty,Jms

Employment Type : Full-Time

Experience : years

Vacancy : 1