Support Coordinator - Be the Hero Behind the Screens

Job Description

Job Description

At Revel Media Group , we're redefining how businesses connect and communicate through digital signage. Every display, message, and interaction is an opportunity to make a meaningful impact. Our team thrives on creativity, collaboration, and bold ideas, and we value every voice in shaping a culture where innovation meets action.

Why Revel?

At Revel Media Group, we're redefining how businesses connect, captivate, and communicate through the power of digital signage. Every message matters, and every display, design, and interaction is an opportunity to create meaningful impact. Communication is at the heart of what we do, and our innovative approach ensures that businesses can reach their audiences in ways that are engaging, dynamic, and memorable.

Who We Are

Revel is a team built on creativity, collaboration, integrity, and impact. We are thinkers and doers who bring intention, curiosity, and bold ideas to every project. Our culture celebrates innovation, embraces challenges, and values every voice, because we know that true success comes from working together with purpose and alignment. We are guided by a clear Mission and Vision, leading with intention , creating environments where every message inspires action and every interaction drives connection.

Your Path to Success

At Revel, success is multi-dimensional : personal, professional, and financial . We empower you to take ownership of your growth. With clear career paths, leadership development, and personalized growth plans , we ensure that your goals are visible, actionable, and supported every step of the way.

At Revel, your impact is visible, your growth is your investment, and your success aligns with our shared mission and vision. Together, we create a workplace where intention meets action, innovation drives results, and every individual has the opportunity to thrive.

At the heart of Revel Media Group lies our driving force, encapsulated in the powerful word ACTION . This isn't just a concept, it's the essence of who we are and how we operate!

At Revel Media Group, you'll join a team that's shaping customer experiences while building meaningful careers where passion, purpose, and principles guide every step of your growth.

We're seeking a Support Coordinator to provide responsive, high-quality technical support to internal users and clients. In this role, you'll troubleshoot software, hardware, and account issues, assist with onboarding and device setup, and ensure smooth day-to-day operations. You'll also own the full troubleshooting workflow, from initial diagnostics to submitting service proposals, managing sales orders, and ensuring issues are fully resolved. Beyond day-to-day support, you'll help identify recurring problems, suggest process improvements, and maintain clear communication to ensure a positive user experience.

The ideal candidate has 1-2+ years in technical support or IT, strong troubleshooting skills, excellent communication, and a positive, adaptable attitude. Familiarity with ticketing systems, remote support tools, and standard business applications is essential. Experience with Crestron / AMX systems is a plus. You're organized, reliable, a self-starter, and eager to grow your skills while helping others succeed.

At Revel, success is personal, professional, and financial. We provide clear growth paths, leadership development, and the support you need to make an impact and advance your career. If you're ready to be part of a team where your work matters and every interaction drives connection, apply today !

Revel Media Group is a tobacco-free employer, and all new hires must submit to a drug and background check.