VP, Claims Operational Excellence

VP, Claims Operational Excellence Leader

Sompo has a unique opportunity for a VP, Claims Operational Excellence Leader in our North America Claim Operations team. We are seeking an execution-focused Claims Operational Excellence Leader to drive change across our North America commercial claims organization. This individual will lead the modernization of processes, technologies, and culture to deliver exceptional customer outcomes, operational efficiency, and scalable innovation.

Location : This position will be based out of our Alpharetta, GA office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity :

What you'll be doing :

• Design and lead the end-to-end operational & efficiency strategies for insurance claims, aligning with corporate objectives, customer needs, and market demands.
• Define and execute a roadmap for digital claims capabilities including automation, AI / ML integration, workflow redesign, and advanced analytics.
• Lead cross-functional initiatives with stakeholders in IT, Operations, Underwriting, Legal, Customer Experience, and Risk.
• Reimagine and simplify key commercial claims processes to reduce cycle times, improve accuracy, and enhance service quality.
• Build a data-driven culture by integrating analytics into day-to-day claims decision-making.
• Develop performance dashboards, predictive models, and reporting tools to track impact and identify improvement areas.
• Communicate vision and progress to senior executives, frontline teams, and partners with transparency and clarity.

What you'll bring :

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs :

In today's world, what do we stand for?

Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. To learn more about life at Sompo, click here.

Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.