Technical Sales Consultant - Door Hardware

About Banner Solutions

At Banner Solutions, every teammate is an owner.

Banner Solutions is more than a typical door hardware distributor – we’re obsessed with making our customers’ jobs easier through inventory availability, product findability, and top-tier customer support.

We are Securing Every Doorway and Beyond with Trusted Solutions.

Our expertise spans commercial, electronic access control, residential hardware, and locksmith supplies, supported by a industry leading e-commerce platform featuring products from over 260 manufacturers. Banner Solutions aims to simplify and enhance customer experiences through efficient processes and personalized service, setting new standards in the industry.

We are entering an exciting phase of growth and expansion supported by significant investments!

Summary

The Technical Sales Consultant (TSC) plays a key role in managing customer inquiries through the Availability & Pricing (A&P) queue. This includes reviewing emailed requests, identifying the requested product—often using visual references—and reaching out directly to customers when additional details are needed. TSCs verify product availability, provide accurate pricing, and deliver clear, solution-focused communication, whether fulfilling the exact request or offering an in-stock alternative with a thoughtful explanation. Striving for first-touch resolution, TSCs build trust through personalized, high-touch service. They also support inbound phone traffic as needed, helping to maintain service levels across channels. This role demands strong product knowledge, sharp problem-solving skills, and the ability to communicate with clarity, empathy, and professionalism. Success also involves recognizing upselling opportunities that align with customer needs, while managing time and conversations effectively to ensure seamless customer experience.

Responsibilities

• Handle inquiries and achieve first call resolution to customer requests whenever possible.
• Builds and maintains strong customer relationships by delivering exceptional service and proactive support.
• Consultatively sells products, providing alternative product solutions to exceed customer expectations.
• Prepares quotes as appropriate, follows up on orders, and solves client-related problems in a timely fashion.
• Partners with internal resources and external stakeholders to ensure best-in-class outcomes for customers.
• Stays current on industry trends and advancements in the Lock and Security sector through continuous learning and participation in ongoing training programs.
• Other duties may be assigned to meet business needs.

Qualifications

We foster an inclusive and supportive team culture that values diversity and collaboration and therefore encourage qualified candidates with relevant experience to apply, even if they do not meet all the listed qualifications.

Why Join Banner?

Banner Solutions is a great fit if

What You’ll Gain by joining Banner