Client Support Specialist

Job Description

Job Description

We are looking for a detail-oriented Client Support Specialist to join our team in Saint Paul, Minnesota. In this role, you will play a crucial part in providing exceptional customer service, handling inbound and outbound communications, and resolving technical issues efficiently. This is a long-term contract position, offering the opportunity to work both remotely and on-site in a hybrid schedule.

Responsibilities :

• Respond promptly and accurately to customer inquiries, including setting up new users and terminating access for former employees.
• Provide updates and support to newly referred customers during their onboarding process.
• Address support requests, including password resets and technical issues, ensuring timely resolutions.
• Analyze data from calls and tickets to identify trends and recommend improvements to support processes.
• Utilize Microsoft Excel to manage data entry and maintain accurate records.
• Collaborate with team members to ensure customer satisfaction and efficient service delivery.
• Maintain professionalism and confidentiality when handling sensitive information.
• Assist in managing and resolving support tickets, demonstrating problem-solving abilities.
• Communicate effectively with customers and stakeholders to address concerns and provide solutions.
• At least 2 years of experience in customer service or a related role.
• Proven ability to handle inbound calls with professionalism and efficiency.
• Familiarity with call center operations and a track record of excellent customer service.
• Strong attention to detail in data entry and record management.
• Experience working in fast-paced, deadline-driven environments.
• Proficiency in Microsoft Excel for creating and maintaining spreadsheets.
• Demonstrated ability to manage and resolve support tickets effectively.
• Strong communication skills, both written and verbal, to interact with customers and team members.