Claims & Risk Manager

Job Description

Job Description

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year.  We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https : / / quench.culligan.com /

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Values : 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

We are looking for an experienced Risk & Claims Manager to oversee all insurance claim activity and support enterprise risk management across our business. This role reports directly to our Senior Corporate Counsel and works cross-functionally with Service, Operations, and Finance teams to protect Culligan Quench’s assets and minimize exposure.

You will manage claims from start to resolution, guide teams on insurance and risk matters, and collaborate with brokers, carriers, and counsel to drive timely, cost-effective outcomes.

Key Responsibilities

• Lead the end-to-end management of insurance claims - investigation, evaluation, and resolution.
• Collaborate with insurers, brokers, loss adjusters, and legal partners to manage active claims and ensure fair settlements.
• Assist legal partners in responding to discovery requests and support preparation and strategy for the defense of litigated matters.
• Maintain detailed and accurate claim documentation; track trends and report key insights to leadership.
• Partner with internal departments to identify risk exposures and implement preventive measures.
• Provide guidance and analysis to senior management on insurance coverage, claim reserves, and cost drivers.
• Manage and develop a Risk Analyst, fostering accountability and professional growth.
• Support strategic initiatives to reduce claim frequency and overall risk costs.

Requirements

Equal Opportunity Employer

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