Customer Service Representative

At Goldschmitt and Associates LLC (G&A), we're not just another company-we're a catalyst for innovation and impact, and we're inviting passionate, forward-thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation and system modernization for some of the nation's most important federal agencies.

Our culture is built on creativity and collaboration. We offer flexible schedules, telework options, and an environment where your ideas truly matter. At G&A, you won't just clock in-you'll be solving real-world challenges and working on projects that make a difference in the lives of millions.

Joining our team means becoming part of a vibrant, connected community where innovation thrives, your voice is heard, and your impact is felt. Whether you're a tech enthusiast, a strategic thinker, or a problem-solver, at G&A, you'll have the opportunity to level up your career while making a real-world impact.

If you're ready to be part of a company that values purpose as much as progress, G&A is the place for you!

Summary :

Goldschmitt and Associates is seeking Customer Service Representatives for a remote position.

To qualify, applicants must live within a 75-mile radius of a Central Research deployment facility (Lowell, AR; Augusta, GA, Henderson, TN, Clarksville, TN).The reason for this is the employee is expected to pick up their equipment and PIV card / credentials, come into the facility whenever the equipment must be repaired or replaced, return their equipment to the facility at the end of their employment.

Training :

New hires will be trained to understand federal regulations and company policies and the use of customer relationship tools to offer personalized interaction to meet the unique needs of each customer inquiry. Employees must be fully available to successfully complete a remote paid training curriculum, which can extend up to 5-6 weeks.

The hours of training are 8am to 5pm (Central Time), Monday through Friday.

After Training has been completed new hires will be assigned a 40-hour scheduled shift during operational hours. Applicants should understand that by submitting their application, they agree to be available for an assigned shift during any of the times below, or at the discretion of Goldschmitt and Associates, and that the employee may not be able to select their preferred schedule.

Contact Center hours of operation :

• Monday : 8am-9pm EST
• Tuesday : 8am-8pm EST
• Wednesday : 8am-8pm EST
• Thursday : 8am-6pm EST
• Friday : 8am-6pm EST

This is a professional, structured, and fast-paced environment. Customer Service Representatives will provide efficient and accurate servicing of student loan inquiries, perform account updates, and help counsel the customer to establish personalized repayment plans that meet Federal and State regulations and comply with company policy. Customer Center Representatives are expected to provide exceptional customer service while maintaining quality expectations for inbound and outbound customer interactions. To protect customer data, the highest levels of privacy and security are required.

Job Duties and Responsibilities :

Necessary Skills and Knowledge :

Minimum Qualifications :

Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due)

Preferred Qualifications :

NOTE : This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.

Goldschmitt and Associates offers the following benefits :

Goldschmitt and Associates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.