Customer Success & Product Operations Specialist

Job Description

Job Description

Fieldcrest Ventures is transforming a business with tens of millions in revenue using cutting-edge AI to redefine an entire industry. We're not talking about chatbots or basic automation. We're deploying agentic AI systems that can autonomously handle complex operational workflows at unprecedented scale.

This role puts you at the center of that transformation. You'll be the first hire into a newly created Customer Success role to help prove out the revolutionary business model while being the product team’s go-to stakeholder for product refinement and improvement. If successful, this role becomes the blueprint for scaling across our portfolio.

Fair warning : This isn't a traditional customer success role. You'll be stepping into a Customer Success position, but performing that function with a focus on informing the product we’ve built for the Customer Success function. You’ll basically be a hybrid of a product specialist acting as a CSM in order to better understand what they need from the product. If you need structure and predictability, this isn't for you. If you want to prove you can operate at the intersection of AI, product management, and business operations, this is your shot.

What You'll Actually Do

AI Partnership & Operational Excellence (40%)

• Partner with our proprietary AI agent system to manage account portfolios at unprecedented scale (10x industry standard)
• Monitor AI performance and intervene in cases requiring human judgment
• Optimize workflows between AI systems and human touchpoints for maximum efficiency
• Build processes that don't exist yet; creating the playbook as you go

Strategic Account Growth (40%)

Product & Process Development (30%)

About the Portfolio Company

This role is with one of Fieldcrest's portfolio companies : a market leader in business process outsourcing that's undergoing a complete AI transformation. The company :

Requirements

Who Thrives in This Role

Must-haves :

Critical capabilities :

You'll thrive here if you :

Who shouldn't apply :

What Success Looks Like

Benefits

Why This Role Is Special

This is a 2-3 year proving ground with a clear path to significant career acceleration :

Compensation

A Note from the Founder

I'm looking for someone who gets excited by the phrase "that's never been done before." We're fundamentally redefining what's possible when AI and human intelligence work together.

This role will be challenging, ambiguous, and probably unlike anything you've done before. But if you're the right person, it will also be the most accelerated learning experience of your career.

You'll work directly with our portfolio company leadership team. You'll see every aspect of building, optimizing, and scaling an AI-transformed business. And if you succeed, you'll have proven you can operate at a level that 99% of people in similar roles never reach.

Ready to build something that doesn't exist yet?