Cleveland - Regional Director of Retail Operations

Cleveland - Regional Director of Retail Operations

Goodwill of Greater Cleveland and East Central Ohio is seeking an experienced and motivated Regional Director to lead our Northeast territory in Cleveland, Ohio. This role is responsible for overseeing multiple retail store locations and driving performance in customer service, employee engagement, sales growth, and operational excellence.

Job Summary :

The Regional Director is accountable for the overall success of assigned stores. This position provides leadership to store management teams, ensures compliance with policies and safety standards, and leads performance efforts to meet organizational goals. The ideal candidate is a strong leader with experience managing multiple retail locations.

Responsibilities :

• Lead and manage multi-unit retail operations in the Northeast Cleveland territory
• Develop, coach, and support store leadership teams
• Drive results in customer service, employee engagement, and sales performance
• Ensure compliance with company policies, CARF standards, safety, and security guidelines
• Oversee visual merchandising, store operations, and inventory control
• Analyze performance metrics and implement improvements
• Maintain accurate reports and business records
• Promote Goodwill's mission and values across the organization
• Travel regularly to assigned store locations

Qualifications :

Benefits :

We offer a competitive compensation package including :

Why Join Goodwill?

At Goodwill, your work has purpose. Every store supports job training and employment services for individuals in our community. Join a team that makes a difference while building a rewarding career.

Equal Opportunity Employer : Goodwill is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

A background check is required for this position.

Ready to take the next step in your career and make a difference? Apply today and join a team that changes lives every day!