Implementation Electronic Interface Specialist

Implementation Electronic Interface Specialist

The Implementation Electronic Interface Specialist will have the competency within the implementation organization, to develop the necessary capabilities that enables our organization to capitalize on our opportunity and reach our aspirational goals to be the solution for total absence and supplemental employee benefits.

The CDIS will be engaged in the support of the Large Case Implementations, their customers and / or vendor resources in the review, tracking and discussions around the FMLA / LOA History / Takeover, Disability & Paid Family History / Takeover, EOI and Eligibility Data File support management. They will focus on the process of data transfer that are managed either internally by the client or by other vendor carriers in coordination with our internal IT business partners. They will support client on-boarding migration activities ranging from 100 100,000+ eligible lives. The CDIS will be responsible to successfully track and support the management and audit process to ensure the accuracy of the migrated data. They will act as SME's and liaisons between internal and external IT teams in review of data transfer portal and requirements.

Roles and Responsibilities

Supports aLEAVEiate, Middle Market and Large Case Implementation activities they are respectively assigned to by :

• Engaging with Large Case Implementation Manager in a pre-meeting to go over all submission documents and relevant information about the client.
• Engage in Customer / Vendor meetings with the support of the implementation manager, client and / or broker to review, resolve any concerns and / or open questions during ongoing file transfer testing.
• Maintain current tracking of all assigned clients and statuses for reporting purposes (these reports will be provided to senior management).
• Follow up with [Implementation Manager / Broker / Client] on the submission of files in a timely manner and manage expectation should files be delayed.
• Meet with and work closely with internal IT business partners and business units on converted files to ensure accuracy in conversion.
• Proactively advise implementation / account management / operations of any outstanding issues or questions that may arise and work directly with them to resolve and provide an action plan.
• Coordinate questions and "kick outs" with the implementation team, account mgt., Operations and IT Mgt. to be resolved.
• Support, maintain and audit final numbers for the full migration these numbers will be used to support business and billing.
• Support the development, maintenance and up keep of SOPs regarding different vendor migrations, including metrics and common concerns. Utilize a problem solving approach.
• Maintain and strengthen internal and external business partner relationships.
• Support any required actions requested by their Manager / Team Leaders.

Performance

Customer Service :

Generates creative ideas and solutions while :

Problem Solving / Decision Making :

Technical Achievement :

Communication / Relationship Skills :

Supports company / department initiatives :

Required Knowledge, Skills, Abilities and / or Related Experience

Ability to Travel : Up to 10%

The expected hiring range for this position is $63,540.00 - $79,440.00 annually for work performed in the primary location (Phoenix, AZ). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can't do this without our most important assetyou.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits :

Our Values

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion