Entertainment Keyholder

Entertainment Keyholder

The Entertainment Keyholder is a Junior Manager at Level99, overseeing all entertainment operations to create a positive environment for Players and team members. They collaborate with entertainment and technical teams to maintain venue quality and can fill any entertainment role or act as Manager on Duty. A successful Keyholder is a proactive leader, coach, and guest advocate who embodies honesty, integrity, and humility.

Responsibilities

• Demonstrates responsibility and support for the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue, ensuring compliance with relevant federal / state laws, insurance requirements, Landlord regulations, and company policies
• Prioritizes the players experience by anticipating needs and bringing timely suggestions to the Entertainment team
• Models authentic, warm, approachable, and humble interpersonal interactions and instills best-in-class service thinking in the team
• Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization
• Leads team members through effective and efficient operational execution, including shift tasks, POS functions, hands-on guest service, and proper facilities upkeep
• Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest's health and welfare, driving immediate resolution to any deviation from standard
• Assists with all entertainment focused change management activities, ensuring effective and accurate communication of new product, service, and operational information, guiding the team to optimal performance
• Assists with ensuring that labor and controllable costs stay consistently within guidelines set by the company
• Executes best practice venue opening and closing and demonstrates excellent cash handling skills
• Takes initiative, seeing what needs to be done and working with the Entertainment Management Team to accomplish goals, in continual pursuit of improvement of our guest experience and venue performance
• Other duties, as assigned

Position Requirements

Other Desirable Skills & Experience

Working Conditions

Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quickjust 1 to 4 minutesand Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress each time a Player comes back, the game remembers where they left off.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new!

You might be a fit on the Level99 team if you

Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work

Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job

Are just a little bit obsessive about getting the details right the first time

Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.