Maintenance Service Supervisor

We are looking for a Maintenance Service Supervisor to oversee and coordinate residential maintenance services for homeowners. This position plays a key role in ensuring high-quality service delivery efficient scheduling and customer satisfaction. The ideal candidate has hands-on knowledge of residential maintenance. Plumbing HVAC Landscaping Pest Control or Pool Maintenance trade experience is preferred and is skilled in managing both service providers and customer relationships.

Requirements

Key Responsibilities

Coordinate and schedule maintenance vendors for homeowners.

Supervise and evaluate vendor performance and service quality by conducting on-site inspections.

Perform onsite visits inspect the condition of each home in accordance with an Inspection Checklist which will be provided and deliver the findings to the homeowner.

Maintain ongoing communication with homeowners regarding service status scheduling and feedback.

Handle customer complaints and resolve issues promptly and professionally.

Collect homeowner feedback through satisfaction surveys and interviews.

Prepare service reports to homeowners.

Prepare internal weekly / monthly reports summarizing activities performance metrics and issues.

Qualifications

Knowledge and experience in residential maintenance fields : Plumbing HVAC Landscape Pest Control and Pool Maintenance.

Strong organizational and scheduling skills.

Excellent communication and interpersonal abilities.

Proficiency in Microsoft Word Excel and general reporting tools.

Strong problem-solving and customer service mindset.

Ability to manage multiple tasks and coordinate with various parties.

Prior experience in property management construction or home service coordination preferred.

Preferred Attributes

Bilingual (English and Spanish) preferred.

Familiarity with CRM or service management software.

Basic understanding of budgeting or cost estimation in maintenance operations.

Work Conditions

Work Hours : Monday Friday 8 : 00 AM 5 : 00 PM (Alternating weekend availability is needed)

Fieldwork : requires working outdoors potentially in various weather conditions which could include heat rain or cold.

Travel : Driving throughout the state of FL.

Physical Activity : Walking Standing and lifting / carrying heavy items.

Required Experience :

Manager

Key Skills

Robotics,HVAC,Packaging,CMMS,Maintenance Management,Property Maintenance,OSHA,Maintenance,Painting,Programmable Logic Controllers,Supervising Experience,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1