Patient Care Navigator Temporary

Some of the duties of the Patient Care Navigator are :

• Schedule patient appointments, follow-ups, and diagnostic tests.
• Ensure patients complete referrals, imaging, and specialty visits.
• Track and follow up on missed appointments or delayed care.
• Coordinate transportation and interpreter services as needed.
• Reinforce instructions given by clinicians to promote adherence.
• Identify and connect patients with community resources (housing support, food assistance, transportation programs).
• Refer patients to social work, behavioral health, case management, or financial counseling when appropriate
• Help patients articulate their questions and concerns to the care team.
• Ensure patient values and preferences are considered in care decisions.
• Support patients in overcoming barriers to care, such as fear, language, financial constraints, or lack of health literacy.
• Assist with insurance-related tasks (e.g., prior authorizations, coverage verification).
• Refer to billing department or financial counselors when needed.
• Document all patient encounters, care coordination activities, and barriers identified in the electronic medical record (EMR).
• Communicate updates to the care team regarding patient needs or status changes.
• Communicate with physicians, nurses, social workers, and other team members to align care strategies.
• Share insights about patient barriers and help develop solutions.
• Conduct reminder calls for appointments or health screenings.
• Reach out to high-risk or disengaged patients to re-establish care.

QUALIFICATIONS :