Field Technician

Job Description

Andromeda is seeking talented self-starters who are driven to complete tasks thoroughly. As a vital member of our 10–12-person service department, you will troubleshoot client issues both remotely and on-site, as assigned by the Dispatcher. Your role involves efficiently restoring clients' functionality while upholding excellent customer service standards. We're looking for a versatile tech enthusiast who thrives in teamwork and seeks continuous learning opportunities.

About You

• Experience: Minimum 1 year in an MSP or corporate IT environment.

• Skills: Proficient in IT areas such as PCs, laptops, servers, routers, Microsoft Server Operating Systems, Microsoft Workstation Operating Systems (Windows 7 to Windows 11), Microsoft Office, QuickBooks, Adobe software (Tech Support), hardware, software, and devices for layers 1, 2, and 3. Experience with Microsoft Azure and Office 365 is a plus.

• Location: Must be near Lockport, IL, to work from our office.

Your Team

You'll collaborate closely with:

• 2 Field Techs
• 4 L1 Techs
• 4 L2 Techs
• 1 Escalation Tech
• 1 Dispatcher/Coordinator

Responsibilities

Your contributions will include:

• Conducting scheduled appointments at client sites.

• Working on tickets remotely.

• Collaborating with team members on resolving tickets.

About Us

• Company: A 30-year-old technology service firm with a dedicated team of nearly 40 members.

• Mission: Providing outsourced IT services to ensure client satisfaction.

• Values: Communication, Action, Ownership, and Grit guide our work.

Compensation, Benefits, and Perks

• Salary: $50K-$60K.

• Benefits: Health, dental, vision insurance, 401K matching, life and disability coverage, paid holidays, sick days, vacation, mentorship program, and more. Flex vacation after 1 year.

• Requirements: drug screen and some hands-on testing

Ready?

If you're prepared to excel as a service technician and tackle challenges head-on, we invite you to apply.

This is a hybrid working role.

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