ServiceNow Platform Developer

ServiceNow Platform Developer

Cooley is seeking a ServiceNow Platform Developer to join the Technology Platforms and Applications team.

Position summary : Cooley Technology embraces a culture of customer service excellence, and all members of the department are expected to move this agenda forward. We are dedicated to leveraging advanced technologies to optimize firm technical operations and deliver impactful business outcomes.

The ServiceNow Platform Developer is responsible for the development, and implementation of ServiceNow solutions across multiple domains. This role focuses on Hardware Asset Management ("HAM"), Software Asset Management ("SAM"), Strategic Portfolio Management ("SPM"), and Security Operations ("SecOps"), including Vulnerability and Incident Response. Additional responsibilities include Employee Center, Workspaces, AI features, HR Service Delivery, and core platform capabilities. The ServiceNow Platform Developer will also support ongoing ITSM processes while delivering new initiatives in Asset Management, SecOps, SPM, and HR. Specific duties and responsibilities include, but are not limited to, the following :

Position responsibilities :

• Design, configure, and implement ServiceNow solutions with a focus on ITAM
• Experience with ITOM modules (Discovery, Event Management, Service Mapping)
• Implement and enhance SecOps modules (Vulnerability Response, Security Incident Response)
• Manage and maintain ongoing ITSM workflows (incident, problem, change, request)
• Build custom applications, workflows, and integrations following ServiceNow best practices
• Enhance user experience through Workspaces, Employee Center, and AI-powered features
• Automate asset lifecycle management from procurement to decommissioning
• Develop dashboards, reports, and KPIs to provide actionable insights for IT and business leaders
• Collaborate with stakeholders to translate business requirements into technical solutions
• Support upgrades, patching, and continuous improvement of the ServiceNow platform
• Manage HR Service Delivery by automating and improving employee-facing workflows
• Lead development and delivery of SPM to support portfolio planning, tracking, and governance
• Ensure compliance with governance standards, security policies, and performance requirements
• Provide technical support, troubleshooting, and root-cause analysis for ServiceNow issues
• Stay current with ServiceNow platform releases and recommend adoption of new features
• Work closely with the Technology and Platforms Applications management team to develop short and long-term strategies
• Work with various ServiceNow stakeholders, drive innovation, establish new approaches on improving productivity
• Ensuring 24 / 7 access to ServiceNow applications that are continually protected and on-line
• Constant tracking bugs, fixes, and testing of mission-critical applications
• Research anomalies and workarounds
• Design proper update and backup procedures, documentation of same, including functioning rollback plans
• Responsible for change control and coordination of the release management process for ServiceNow
• Evaluate and report on the health of firm's ServiceNow instances
• Ensureplatformalignmentwiththebusinessstrategy
• Provideconsultativetechnicalleadershiptotheplatformteam
• All other duties as assigned or required

Skills and experience :

Required :

Preferred :

Competencies :

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.

The expected annual pay range for this position is $115,000 - $170,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and / or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and / or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.