Operations Manager

A company is looking for a Manager, Operations to support daily execution and drive metrics for operational efficiency.

Key Responsibilities

Drive internal and external execution to achieve performance metrics and conduct regular audits

Define, monitor, and enhance key performance indicators while developing strategies for process optimization

Provide coaching and mentoring to direct reports and collaborate with cross-functional teams for change management

Required Qualifications

3+ years of experience in contact center leadership or relevant operations

4+ years of leadership experience in a metrics-driven environment

4+ years of experience in operational process improvement projects

Proven track record of managing vendor performance and standards

Demonstrated ability to adapt to changing business needs and manage resources effectively