Community Residential Alternative (CRA) Program Manager

Job Summary :

The Program Manager for the (CRA) Community Residential Alternative for individuals with intellectual and / or development disabilities is responsible for coordination all operations and activities of the Residence, including staff supervision, acting as agency / community liaison, and directing staff & resident training, programming, family support. Generally, work is at the residences or in the community.

Essential Functions :

• Excellent communication skills, written and verbal
• Experience working with adults with developmental disabilities
• Ability to manage and lead others
• Ability to provide flexible on-call availability (nights / weekends / holidays)
• Above average multi-tasking skills
• Exceptionally positive attitude
• Ability to self-manage and self-motivate
• Tech savvy
• Manage schedules for team
• Assist with the development, and manage client support plans
• Provide direct care support for clients, as needed
• Maintain compliant client files and ensure confidentiality
• Build working relationships with families / guardians, and medical providers
• Provides primary first-line supervision for staff assigned shift.
• Actively participates to reinforce a safe environment and implement changes within scope of responsibility.
• Demonstrates ability to investigate, intervene and resolve complaints, as well as seek appropriate resources to solve problems.
• Responsible for responding to emergency situations and implementing appropriate procedures.
• Demonstrates ability to establish systems and measures to ensure a safe environment, identify risk to applicable customers and take appropriate interventions
• Responsible to manage, recruit, hire, coach, train, supervise and discipline Direct Support Professionals (DSPs)
• Schedule and arrange Direct Support Professional (DSP) care services for our families.
• Ensure that support hours are appropriately delivered
• Develop and compose DSP Care Plans in partnership with the individual's team and family
• Develop and maintain supportive relationships and professional boundaries with team members, DSP's, and families
• Ability to structure, monitor, follow-up ISPs.

Other duties as assigned