Contact Center Service Representative

Job Description

Job Description

SGE Marketing Services, an affiliate of Spring-Green Enterprises is hiring a full-time, year-round Contact Center Service Representative to be a key player in our Contact Center located in Plainfield, IL.  This is a hybrid remote / onsite work arrangement after successful completion of hybrid remote / onsite training.

We offer  C ompetitive benefits including;

• A scheduled hybrid work situation after training
• Health, dental, and vision insurance coverage
• Disability and life insurance coverage
• Flexible Spending Account
• 401(k) Participation
• Paid Holidays and PTO

$18 / an hour  plus commission

Spring Green has been providing lawn, pest and tree care services for over 48 years through a network of company owned and franchised locations. As an industry leader with locations in 25 states, we take our community and environmental responsibility seriously and are proud to help consumers enjoy their lawns and outdoor spaces.  At Spring Green, our culture supports team members’ pursuits of professional and personal growth. We work hard to create an atmosphere representative of our core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Summary

Under the direction of the Contact Center Service Manager, performs call center functions for company owned franchise operations; answering service questions, communicating with branch personnel to assist in resolving service issues, selling services to customers over the telephone, or via email, text, or chat.  Other duties include; performing collection calls, completing property measurements, following up on sales leads and customer service concerns, and data entry.

Essential Duties and Responsibilities

Education and / or Experience

Equal Opportunity Employer

We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply. We encourage personal and professional growth. Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

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