Rooms Leader in Development

Rooms Leader-In-Development

Location Barton Creek Resort & Spa Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you. Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Omni Hotels & Resorts is seeking a Rooms Leader-In-Development for the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Ranked among the best resorts in Texas : Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024.

Responsibilities

• To effectively perform job functions of various front office, ideal services guest services, reservations and housekeeping positions.
• To complete LID learning contracts and perform assigned management functions to aid in management development initiatives.
• Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards.
• Execute room inspections according to standards.
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
• Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed.
• Assist with shift coverage in the event of call-offs of staff.
• Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
• Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
• Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
• To be thoroughly acquainted with all front desk procedures to include check-in / check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM / PM checklist, etc.
• Maintain Four Diamond Standards of guest service

Qualifications

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.