Senior Manager, Maintenance Warranty

Maintenance Warranty Claims Manager

The position is responsible for directing a team through the initiation, development, administration, and control of all maintenance related repair warranty claims across different Sysco maintenance facilities, locations, and relevant third-party suppliers. The role also includes directing investigations into potential warranty claims to seek possible credits from the manufacturer. The role also includes exploring strategic areas such as extended warranties, equipment reliability, predictive maintenance, and managing strategic relationships with external suppliers and internal stakeholders to implement short-term goals and long-term business strategies. The role includes being responsible for managing equipment / parts and service recalls, campaigns, and bulletins, development of opportunities for new equipment in servicing PDIs, downtime reimbursement areas, etc.

Duties and Responsibilities :

• Lead and supervise filing of eligible warranty claims through work orders raised across maintenance facilities, follow-up with vendors and process received vendor credits
• Lead the development of policies and procedures necessary for corporate governance to assure optimal application of the warranty program across the entire company
• Work with Directors of Fleet and Facility Maintenance on maintenance protocols, periodic inspections not currently directed by the manufacturer, TSB adherence, work order trends specific to frequency of specific repairs not covered by OEM warranties, etc.
• Setup mechanisms for regular monitoring of open warranty claims, follow-up / co-ordinate with vendors
• Develop and maintain management reports, performance metrics for warranty reimbursements
• Direct the analytics associated with labor, downtime, overheads, productivity, etc. metrics pertaining to warranty
• Direct periodic, field training across maintenance facilities and coach team members on processes, policies, etc.
• Act as interface between Sysco and vendors / suppliers for warranty claims and lead analysis on contested warranty claims

Education Required :

Education Preferred :

Experience Required :

Experience Preferred :

Licenses / Certifications Preferred :

Skills and Abilities :

Language Requirements :

Physical Demands :

Travel Requirements :

Work Environment :

AFFIRMATIVE ACTION STATEMENT :

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law. This opportunity is available through Sysco Corporation, its subsidiaries, and affiliates.