Contact Center Account ManagerTeleperformance USA • Fayetteville, NC, United States
[error_messages.no_longer_accepting]
Contact Center Account Manager
Teleperformance USA • Fayetteville, NC, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Project management including team leadership Compile specifications, requirements and other program specific documentation from the client Write creative copy for interactive voice response scripts Track and manage scope, schedule and costs for project implementation Manage tasks and deliverables from client to technical resources Review both new and existing IVR programs for script to system accuracy and effective sales approach Analyze client reports and make suggestions to optimize scripts and / or offers Identify potential application and process improvements Provide excellent customer service to internal and external clients Prepare monthly billing documentation Prepare documentation for client business reviews Develop monthly revenue projections for each client Perform other related duties and assignments as required and as assigned by supervisor or other management Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately Must be at least 18 years old Bachelors degree or significant equivalent experience as an Account Manager in the contact center industry 2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.) Overnight travel approximately four times per year Excellent attendance history is required Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit check Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy?
Category : Client Operations
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include :
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Purpose
Coordinate implementation of programs for clients in the direct response, financial services, retail, technology, and business enterprise industries. Acts as liaison between the client and the TP technical team and responsible for implementation and lifecycle maintenance of client IVR programs.
This position is 100% work at home. Must be located within the US and eligible to work in the US without sponsorship.
Your Responsibilities
Qualifications
Soft Skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer
[job_alerts.create_a_job]
Manager Contact Center • Fayetteville, NC, United States
[internal_linking.related_jobs]
Senior Operations Management Trainee (Senior OMT).Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases.
While you focus on our donors, we...[show_more]
Collect delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines.
Provide exceptional client service to all Client...[show_more]
Position contingent on contract award.Fort Liberty NC (Fayetteville).Joint Operations Center Analysts.I&O) warnings from all operational disciplines to draw conclusions make inferences and deve...[show_more]
Eaton's ES AMER ARS PDCAD division is currently seeking a Customer Service Manager.This position is ONSITE Monday-Friday 8 : 00am-5 : 00pm at our Fayetteville NC Eaton location.Relocation assistance wi...[show_more]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...[show_more]
A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...[show_more]
The salary range for this role is $12.This position is also eligible for incentive pay based on performance.Aaron's Customer Account Advisors serve as coaches to our customer, driving payment colle...[show_more]
Do you want to be a part of transforming the lives of others? Are you eager to grow in your career and work for a company where you can control your own salary? We are looking for game changers wit...[show_more]
Premium operates wireless locations in over 1,300 Wireless Retail outlets via Walmart Supercenter, with a dedicated sales team of over 3,200 brand representatives.
As one of Premium's Wireless Sales...[show_more]
Title : Account Manager Associate - Commercial Lines.Binghamton, Rochester, or Syracuse, NY office.Binghamton and Syracuse, NY offices.
General, Habitational, Manufacturing.Please note : If this posit...[show_more]
Overview : Physical Therapists, Come Where You Can Grow and Progress In Your Career! “BreakThrough has opened up so many opportunities for me.
I have been able to do residencies, fellowships, managem...[show_more]
Are you looking to earn extra income from the comfort of your home? We're seeking motivated individuals to explore and test a variety of remote side hustle opportunities featured on FinanceBuzz.Thi...[show_more]
The salary range for this role is $12.This position is also eligible for incentive pay based on performance.Aaron's Customer Account Advisors serve as coaches to our customer, driving payment colle...[show_more]
Category / Area of Expertise : Retail Operations.Address : USA-NC-Lumberton-2779 W 5Th St.Store Code : Store 00338 Grocery (7208814).
Food Lion has been providing an easy, fresh and affordable shopping e...[show_more]
Eaton's ES AMER ARS PDCAD division is currently seeking a Customer Service Manager.This position is ONSITE Monday-Friday 8 : 00am-5 : 00pm at our Fayetteville NC Eaton location.Relocation assistance wi...[show_more]
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : .
Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...[show_more]
Center Manager in Training - Relocation Required
Delaware Staffing • Fayetteville, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Client Solutions Specialist I
Truist • Lumberton, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Joint Operations Center Analyst (JCOA) – SME
Telum Corporation • Fort Bragg, North Carolina, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Manager
Eaton Plc • Fayetteville, NC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Customer Support Associate
TurboTax • Fayetteville, North Carolina
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Delivery Driver - Receive 100% of Customer Tips
DoorDash • Saint Pauls, NC, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Senior Customer Support Manager
VirtualVocations • Fayetteville, North Carolina, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Accounts Advisor
North Carolina Staffing • Fayetteville, NC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Oakwood Homes Home Consultant - Fayetteville, NC
Clayton Homes • Fayetteville, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Wireless Sales Pro
Acosta • Spring Lake, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Account Manager Associate - Commercial Lines (Fully Remote Option)
Insurance Office of America • Fayetteville, NC, US
[job_card.full_time]
[last_updated.last_updated_variable_days]
Clinic Director
BreakThrough Physical Therapy • Pine View, NC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Side Hustle Evaluator - Flexible Online Gig Work
Finance Buzz • Spring Lake, North Carolina, US
[filters.remote]
[job_card.temporary]
[last_updated.last_updated_30] • [promoted]
Customer Accounts Advisor
Aarons • Fayetteville, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
PT Center Store Associate
Food Lion • Lumberton, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Manager
USA Jobs • Fayetteville, NC, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands
OCPA • Broadway, North Carolina, us
[filters.remote]
[job_card.part_time] +1
[last_updated.last_updated_30] • [promoted]
Flexible Online Job - Earn Up to $1,500 / Month Playing Mobile Games
Free Cash by Almedia • Spring Lake, NC, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]