Family Support Coordinator

Family Support Coordinator

DonorConnect is seeking a full-time Family Support Coordinator . This position will be seven 12-hour call shifts a pay period, including nights, weekends and holidays. The Family Support Coordinator will provide potential donor families with the opportunity to donate organs, tissues, and eyes by advocating for registered donors and educating potential donor families on the life saving gift of donation. The FSC also provides guidance and support to grieving families. If you have a passion for assisting families in crisis and possess strong skills in behavioral assessment, crisis intervention, and emotional support, we encourage you to apply today!

DonorConnect is a federally designated nonprofit community service organization dedicated to recovering organs and tissues used for life-saving transplants. Our employees help save and heal lives!

Working under the supervision of the Manager, Donor Family Services, the Family Support Coordinator (FSC) will strive to create a positive environment by supporting families through the donation process. You will collaborate with team members, physicians, and hospital staff to develop a plan for approaching families about donation. The FSC will sensitively lead the approach conversation with families to obtain an accurate medical / social history and authorization for organ, eye, and tissue donation. The FSC will also be crucial in providing emotional support to grieving families in a hospital setting.

Additionally, you will be responsible for supporting hospital staff by answering questions and positively promoting DonorConnect. You will complete case follow-up tasks, documentation, time sheets, and other necessary tasks while maintaining active and professional communication with all parties involved. Finally, the FSC will be responsible for completing all on-call functions and supporting continuous improvement efforts within both your team and the organization.

At DonorConnect, we expect your behavior will be consistent with our I CARE + values - integrity, collaboration, accountability, respect and expertise.

MINIMUM QUALIFICATIONS

Training / Education / Certification :

• Bachelor's degree in Behavioral Science or Social Science preferred, and / or an equivalent combination of education and relevant work experience
• Medical Terminology or equivalent experience in a medical environment
• Completion of the Gift of Life Institute training within 6 months of hire
• Grief / bereavement certification, training, and / or education preferred

Experience Required :

Knowledge / Skills / Abilities :

DonorConnect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background!

Must be able to pass a comprehensive background check and drug screen.

Job Posted by ApplicantPro