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Quality Assurance Coordinator
Quality Assurance CoordinatorUniversity of Michigan • Ann Arbor, Michigan, US
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Quality Assurance Coordinator

Quality Assurance Coordinator

University of Michigan • Ann Arbor, Michigan, US
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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in . Michigan Medicine is comprised of over 30, employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2 : 1 Match on retirement savings

Responsibilities

Characteristic Duties and Responsibilities :

Customer Service

  • Provide total customer focus to meet the needs of every customer, internal and external, medical staff, laboratory staff, patients, and families. Provide service recovery for those situations warranting intervention.
  • Exhibit excellent customer service skills and behaviors towards internal and external customers, providing positive public relations with providers, patients, family members, etc.
  • Foster a phlebotomy team brand that aligns with Michigan Medicine vision, values, and strategic goals.

    • Process Improvement

  • Assist with development, coordination, and maintenance of process improvement initiatives for Onsite Phlebotomy Services through benchmarking, networking, and research
  • Frequent data collection and analysis using Health Information System, Laboratory Information System and any necessary software applications
  • Improve first time quality for phlebotomy services, including, but not limited to order processing, specimen tracking, customer interactions and new employee orientation
  • Assist with standardization of work practices across all phlebotomy services at Michigan Medicine
  • Present quality initiatives and summaries to both internal and external customers

    • Regulatory Readiness

  • Maintains proficiency and knowledge of regulatory requirements related to phlebotomy services
  • Assists Onsite Phlebotomy leadership in ensuring compliance of all applicable requirements mandated by federal, state and accreditation agencies
  • Regular review of quality indicators to ensure best practices and exemplary patient care
  • Serve as TempTrak admin for onsite phlebotomy services, supporting local leadership.

    • Training and Continuing Education

  • Assist with development, implementation and maintenance of training program, competency assessment and continuing education program as needed

    • Communication and Teamwork

  • Demonstrates effective communication including written, verbal and use of information technology
  • Works effectively with others to accomplish goals
  • Serves as point of contact for quality related projects

    • Required Qualifications

    In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

  • Bachelor degree or equivalent combination of education and experience required.
  • Proficient in the use of computer databases and basic statistical analysis.
  • Minimum of one year work experience in healthcare.
  • Requires frequent standing / sitting / walking for long periods of time and the ability to lift up to 50 lbs.

    • Desired Qualifications

  • Previous quality assurance or project manager work experience.
  • Demonstrated excellence in interpersonal, verbal, and written communication skills.
  • Ability to work both independently with limited direction and as an effective team member.
  • Able to deliver effective presentations, teach and mentor.

    • Work Schedule

    This full time, 40 hour position is on the day shift but will require infrequent off-shift work related to quality initiatives / projects and may require on-call and working weekends and holidays.

    Modes of Work

    Positions that are eligible for hybrid or mobile / remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the

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    Quality Assurance Coordinator • Ann Arbor, Michigan, US

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