Business Analyst (Remote)

Description & Requirements

We are seeking a Business Analyst to support program activities by gathering and interpreting business requirements, analyzing call center metrics, optimizing operational processes, and delivering actionable insights to guide management decisions.

The ideal candidate demonstrates strong analytical reasoning, works collaboratively with business owners and operational teams, and develops innovative solutions to improve call center performance, customer experience, and operational efficiency.

Why Maximus?

• Work / Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities-Participate in training programs, workshops, and conferences.
• Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities :

• Apply strong analytical reasoning to understand end user's requirements and transform them into operational applications.
• Acquire deep knowledge of working systems and bring efficient and effective changes for better performance across programs.
• Extract, analyze, and report data to support program activity and assist in management decision making.
• Audit, evaluate, track, and report performance activity for Performance Management and contract compliance purposes (e.g., alignment with the program's service-level agreements,)
• Work closely with operations staff to define requirements, test criteria, and identify success factors.
• Collect, review, and document business requirements, specifications, and recommendations related to new processes, functionality, and proposed solutions.
• Extract, tabulate, and analyze data to support program activity and assist in management decision-making.
• Work closely with business owners, operations, users, and systems staff to improve business efficiency and deliver effective solutions.
• Collaborate effectively with internal and external business partners to ensure successful solution delivery.

Minimum Requirements

• Bachelor's degree in related field.
• 3-5 years of relevant professional experience.
• Bachelor's degree in a related field, or an equivalent combination of education and experience.
• 3 years of relevant professional experience
• Experience documenting business requirements, processes, and recommendations.
• Proficiency with Microsoft Excel, Word, PowerPoint, and other MS Office products.
• Ability to collaborate effectively with internal and external stakeholders.
• Strong presentation skills and ability to communicate findings to non-technical audiences.
• Strong analytical and problem-solving skills.

Preferred Requirements

• 3 years of experience gathering and interpreting information to support process or operational improvements
• 5 years of experience working with data to identify trends, support decision-making, or evaluate program performance
• 3 years of experience in business analysis, operations support, or a related analytical role.
• Advanced proficiency with Microsoft Excel, Word, PowerPoint, and other MS Office products.

Home Office Requirements

• Maximus provides company-issued computer equipment and cell phone
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds / 50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds
• Private and secure workspace

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EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

An applicant's salary history will not be used in determining compensation.

Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

68,000.00

Maximum Salary

75,000.00