IT Tech Specialist III - Voice

Why Arbella?

At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work / life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other perks include :

• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved : Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community : volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional / personal development programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.

It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!

The Voice Services Telecom / UC Engineer's responsibility is to plan, design, implement and operate all aspects of IP based telephony platform including On-Prem PBX, UCaaS, CCaaS, video, data, Fax, across all locations. The Voice system Engineer executes on system installations, maintenances, MACD, call flow administration and defines, documents, and puts into effect system configuration standards. They maintain current records and configuration by keeping account of calling plan, call routing options, testing systems by setting up and certifying production ready voice services. They maintain all aspects of the voice network and voice system environments and provide day-to-day support to all users to troubleshoot, diagnose and resolve voice system issues.

Key Responsibilities :

Primary responsibility is to plan, design, implement and operate all aspects of IP based telephony platform including On-Prem PBX, UCaaS, CCaaS, video, data, Fax, across all locations. The Voice system Engineer executes on system installations, maintenances, MACD, call flow administration and defines, documents, and puts into effect system configuration standards. This includes advanced level knowledge of at least two of the following technologies and support level knowledge of at least one more :

Key Requirements :

Our current reasonable and good faith estimate of the annual salary for this position is approximately $80,000 to $110,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

Please note : The advertised pay range is not a guarantee or promise of a specific wage.

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