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Senior Customer Success Manager
Senior Customer Success ManagerNewcode.ai • New York, NY, US
Senior Customer Success Manager

Senior Customer Success Manager

Newcode.ai • New York, NY, US
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Who are we?

At  Newcode.ai , we’re transforming how organizations harness AI in the real world. As a part of our collaborative, high-growth team, you’ll have the rare opportunity to work side-by-side with visionary founders at the cutting edge of AI and innovation.

We foster a culture of trust, inclusivity, and excellence. If you thrive in dynamic settings, a high-paced work envrionment, and want to be immersed in the world of AI and startups, Newcode.ai is the place for you.

Role Overview

As a Senior Customer Success Manager at Newcode.ai, you’ll empower our partners and customers to fully leverage cutting-edge AI solutions that drive operational excellence. You’ll serve as a strategic partner, guiding customers from onboarding through adoption, expansion, and sustained value realization, while acting as an internal advocate for customer needs and AI-driven product development.

Core Responsibilities

  • Ownership of Customer Journey
  • Onboard, continuously train and create success plans for customers
  • Retention, Expansion, & Renewal
  • Own renewals and expansion discussions, proactively identifying opportunities for growth within existing accounts
  • Strategic Enablement & Adoption
  • Identify and implement use cases that align with customer goals
  • Drive measurable adoption
  • Customer Impact
  • Advocate for customer needs and follow through on feedback
  • Identify and create market opportunities
  • Leader & Mentorship
  • Build the team and meaning of customers success
  • Shape a culture of accountability and excellence

Requirements

Experience & Qualifications

  • 5+ years in Customer Success, Account Management in LegalTech
  • A degree in law is a plus
  • Proven track record of driving retention, expansion, and satisfaction in enterprise accounts
  • Deep comfort working with legal, compliance, or highly technical clients; ability to quickly learn new domains if needed
  • Experience facilitating workshops, onboarding, project management, and strategic account planning for customers
  • Strong data-driven mindset :  able to interpret usage analytics and outcome metrics to guide engagement and prioritization
  • High EQ and comfortable navigating C-level conversations and working with stakeholders across teams
  • Exceptional organizational, prioritization, and communication skills (written, verbal, interpersonal) with fluency in English. Conversational Norwegian or Swedish, as well as additional languages, is a plus.

    • Who you are

  • Proactive person; you reach out, spot and go for opportunities
  • An itch to solve problems and a creative drive
  • Reliable and trustworthy
  • Co-creative; you excel in fast-paced environments and enjoy building anything from relationships to processes
  • Experience with AI / Legal Tech systems and tools and a genuine curiosity about new technologies and their potential impact
  • Growth mindset
  • Team player mentoring others and contributing to a culture of inclusion and excellence

    • Benefits

    Why You’ll Love Working with Us

  • Culture of excellence and trust :  We reward initiative, respect, integrity, and teamwork.
  • Work with talented peers  in a collaborative, high-energy team
  • Shape both product and culture  as we grow
  • Leadership and impact :  Take ownership and drive outcomes from the start of your journey.
  • Global, inclusive team :  Collaborate across borders and backgrounds.

    • Ready to shape what’s next? Apply today and join us in building a smarter, more efficient world powered by AI.

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