Customer Service Representative

Benefits:

• Flexible schedule

Job Summary
We are seeking a Patient Service Representative (PSR) to join our team. Under the general supervision of the Operation Manager, the PSR will be responsible for scheduling, greeting patients, activating patient files, and for providing support to clients and contractors. The PSR is responsible to complete referrals (by phone and in person, intake, collection of co-pay or payments for services at each visit and records payments. The PSR will also support clients/ office relations including serving as front desk receptionist.

Responsibilities

• Checking patients in and out when they arrive for medical appointments
• Answering the phone to address patient inquiries and scheduling appointments
• Help in navigating company EHR to render smooth services
• Documenting insurance information, personal information, payment methods and other important patient information
• Collaborate with contractors, and billing department as needed
• Communicating information and important details to other medical care staff
• Contacting (and verifying) insurance companies regarding coverage, preapprovals, billing and other issues
• Processing payments from patients and handling billing issues between patients and insurance companies
• Managing various types of paperwork and other clerical duties

Qualifications

• Associate degree preferred, High school diploma recommended
• Previous experience as a Customer Service Representative or in a similar role is preferred (at least 1-3 years experience)
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to be flexible, and may work every other Saturday mornings
• Highly organized with the ability to prioritize projects and manage time effectively