AppleCare Supply Demand Planner

AppleCare Supply Demand Planner

The people here at Apple don't just build products they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! AppleCare is the service division in Apple where we provide the after sales service, repair and support to our customers. Our mission is to innovate and complete extraordinary service supply chain that deliver the right part to the right time, at competitive cost to service our customers. AppleCare Service is looking for a highly analytical, motivated, hard-working individual with a supply and demand planning background in fast-pace, high-product-mix environment. You will lead service inventory planning, identify and analyze demand trends at both macro and micro levels, balance supply and demand while generating and managing forecasts on a global scale.

Responsibilities

• Provide thorough analysis of high value purchase recommendations for management review and sign-off
• Determine allocation and inventory balancing across AppleCare sites and regions
• Review daily reports and act on supply shortages immediately to minimize impact to our customers
• Complete root cause analyses and develop mitigation plans for any supply gaps
• Present part status to management on key supply issues
• Collaborate with internal Apple teammates as needed to resolve issues, forming relationships with these to successfully influence and handle partner concerns daily
• Work collaboratively with demand planning partners to improve forecast accuracy
• Work directly with commodities managers and vendors to develop solutions to supply issues and constraints
• Work with cross-functional teams in Engineering, Procurement, Commodities managers, Finance, AI / ML, and suppliers to implement the most cost-effective supply chain solutions for AppleCare
• Actively participate in regular and ad-hoc morning or evening calls with global teams and / or vendors
• Optimize inventory and drive improved inventory turns
• Handle excess and obsolete inventory
• Manage day-to-day execution activities with distribution centers and downstream channels partners
• Review and maintain relevant planning parameters in AppleCare planning systems
• Publish weekly production schedules to suppliers
• Partner with AI / ML solution teams to develop, test, and implement enterprise-wide solutions
• Drive AI / ML innovations to improve existing workflows and to optimize supply cost and inventory levels

Minimum Qualifications

Preferred Qualifications

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Apple accepts applications to this posting on an ongoing basis.