Shift Manager

POSITION SUMMARY

The Supervisor / Lead Server Position at The Table is a special role given to individuals who display particular ability to perform their job well with a specific eye for detail, a sense of leadership, and a dynamic view of the restaurant as a whole. This individual embodies the values of Shepherd and Sims : Hospitality, Professionalism and Passion. In addition to the normal responsibilities expected of a service person, the role of Supervisor / Lead Server includes the following responsibilities :

• Adhere to all service standards and procedures as outlined for each position.
• Act as lead trainer for all new staff entering restaurant.
• Open restaurant according to established procedures.
• Ensure completion of all opening sidework by service staff.
• Unlock doors prior to the start of business.
• Turn on all lights prior to the start of business.
• Turn on music prior to the start of business.
• Manage daily staffing—Ensuring proper staffing for anticipated service, note tardiness, phase staffing and communicate changes, prevent overtime, etc.
• Ensure food, drink and service standards of Shepherd and Sims are being upheld at all times.
• Address guest complaints and find solutions to ensure guest satisfaction.
• Perform protected POS functions for staff ( i.e., Voids, Comps, etc. ).
• Close restaurant according to established procedures.
• Ensure completion of all closing sidework by service staff.
• Collect, audit and ensure accuracy of all server drops / check-outs. Place all drops in safe.
• Collect, audit and ensure accuracy of all bartender banks / check-outs. Place all banks in safe.
• Ensure proper clock-in / out times. Adjust forgotten clock-in / outs when necessary.
• Run daily sales report.
• Run daily server cash owed report.
• Run Aloha EDC and batch credit card transactions daily.
• Ensure lighting, HVAC, audio and kitchen equipment is turned off prior to final departure.
• Lock all doors prior to final departure.
• Arm building alarm upon departure.
• Protect Guest’s sensitive information—cc numbers, ID, etc.
• Protect Staff’s sensitive information—social security number, home address, phone number, discipline history, etc.
• Protect the Company’s sensitive information—financial statements, investor information, etc.
• Act with the safety of the employee, guest and company in mind.
• Enter daily log information to recap day’s events for all managers.
• Report misconduct to GM.
• Note & report any service failures, customer or staff issues to GM.
• Note & report any equipment needs or issues to GM.
• Note & report maintenance issues to GM.
• Note & report safety hazards to GM.