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Director of Restaurant Technology
Director of Restaurant TechnologyFirebirds Restaurants • Charlotte, NC, US
Director of Restaurant Technology

Director of Restaurant Technology

Firebirds Restaurants • Charlotte, NC, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Firebirds Wood Fired Grill is a privately owned polished casual American restaurant concept offering an energetic twist on the traditional grill, featuring a boldly flavored menu in an elevated, fire-centric atmosphere. Signature menu items include hand-cut steaks and fresh seafood seared over locally sourced hickory, oak or pecan wood on Firebirds’ exposed wood-fired grill. Complementing its inviting dining room, guests will find the award-winning FIREBAR® and a full-service patio with seasonal comforts. Firebirds partners with Alex’s Lemonade Stand Foundation year-round, having raised about $3.5 million for childhood cancer research through the sale of fresh-squeezed lemonade.

  • This position sits in Charlotte, NC, only candidates within a commutable distance will be considered

Key Responsibilities :

  • Operations Management : Oversee, manage, and prioritize project and operational activities.
  • System Management : Oversee the deployment, maintenance, and optimization of NCR Aloha POS, Hot Schedules, Opentable, and Olo systems.
  • Team Leadership : Lead and mentor a team of IT professionals, ensuring continuous development and high performance.
  • Vendor Management : Manage relationships with technology vendors and service providers to ensure optimal performance and support.
  • Project Management : Lead technology projects from conception through implementation, ensuring timely delivery and within budget.
  • Data Security : Ensure all systems are secure and compliant with industry standards and regulations.
  • Troubleshooting : Provide high-level support for complex technical issues, ensuring minimal disruption to restaurant operations.
  • Training : Develop and deliver training programs for staff to maximize the use of technology systems.
  • Innovation : Stay abreast of industry trends and emerging technologies to keep the company at the forefront of restaurant technology.

    • Qualifications :

  • Education : Bachelor’s degree in Information Technology, Computer Science, equivalent experience.
  • Experience : Minimum of 7-10 years in a technology leadership role within the restaurant industry.
  • Technical Skills : Extensive experience with NCR Aloha POS, Hot Schedules, OpenTable, and Olo.
  • Additional Experience : Experience with Elo, FreedomPay, Paytronix, Data Central, ServiceNow and RingCentral is a plus.
  • Leadership Skills : Proven ability to lead and develop high-performing teams.
  • Project Management : Strong project management skills with a track record of successful technology implementations and service desk management.
  • Communication : Excellent verbal and written communication skills.
  • Problem-Solving : Strong analytical and problem-solving abilities.

    • Benefits :

  • Competitive salary and performance-based bonuses
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Professional development opportunities
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