Shift Supervisor

Job Description

Job Description

Job Overview :

The Shift Supervisor is responsible for overseeing the day-to-day operations of their assigned shift. The Shift Supervisor is tasked with signing in, posting, supervising, and training Line Staff (security guards). The Shift Supervisor is also responsible for daily interaction with event and venue clients in order to ensure IESS is always represented well. Shift Supervisors, like all in a leadership role, is responsible for cultivating the corporate culture with staff at all levels within the organization. The Shift Supervisor is the most visible and vital role representing the IESS brand.

Responsibilities and Duties :

• Directly supervise shifts for all events at various venues
• Take responsibility for “owning” staff communication messages during each shift
• Always enforce company policies, documenting violations appropriately
• Maintain an "open door" policy for employee concerns at all levels of the organization
• Ensure company standards are met on all shifts
• Be responsible for ensuring staffing levels for each shift are adequate and not below or over established figures
• Document and communication staff attendance or other personnel issues consistently
• Complete a Daily Shift Report for each shift to be sent within 30 minutes of shift end
• Complete a Daily Base Checklist for each shift to be sent during the shift
• Immediately communicate all issues that could negatively impact operations to the Operations Manager
• Be the liaison with venue management and local authorities during each shift
• Check in regularly with the direct point of contact for each event and ensure their expectations are met
• Communicate any direct client or venue requests to the Operations Manager
• Attend all necessary meetings & trainings
• Have a fully charged cell phone for each shift
• Ensure IESS company and event information is not shared with anyone without a need to know
• Maintain confidential personnel information
• Ensure a proper “turnover” is given to the next shift’s supervisor to ensure all relevant show info is distributed
• Travel when required, occasionally overnight or for extended periods
• Other responsibilities and duties as deemed necessary by executive management

Minimum Qualifications :

Benefits :