Regional Director-Sales and Services

Regional Director, Sales and Services

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is hiring a Regional Director, Sales and Services! The Regional Director, Sales and Services is a strategic leadership role responsible for driving sales performance, overseeing daily operations, and ensuring the delivery of exceptional customer service for our Water and Solutions Services (WSS), Dewatering business grouping. This position manages the entire sales management system, including the development and implementation of sales policies, procedures, and best practices to support business objectives. Success in this role requires strong leadership and team management capabilities, deep knowledge of sales operations, and the ability to communicate effectively with stakeholders at all levels of the organization.

Responsibilities:

• Oversee all aspects of rental and sales activities to achieve the budgeted sales margins, income and expense goals.
• Manage labor, maintenance and repair costs while maintaining product quality.
• Maintain and develop effective workflows and systems to reach financial and operational excellence.
• Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals.
• Coordinate equipment requirements to maintain an inventory adequate for efficient operation, excellent customer service and maximum utilization.
• Develop strategies for increasing capacity within a minimum of two service centers to support service and repair on Xylem product lines.
• Ensure compliance of local, state and federal laws and regulation (EPA, OSHA, DOT, ADA and EEOC).
• Satisfy customer, corporate and contractual reporting requirements and needs.
• Performance management; coach and develop team and encourage the culture modeling Xylem's Core Values.
• Ensure the maintenance of a hazard-free work environment and safe operations; serve as a role model.
• Travel to branches and customers within region (CA, OR, NV, WA, ID) is required. Estimated travel 50%.

High Impact Behaviors:

• Strategic Decision Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization's vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders' interests.
• Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.
• Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.

Qualifications:

• Bachelor's in Business, Marketing, or related field, with at least 5 years sales management/sales operations experience, with at least 2 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Strong technical skills with proficiency in sales tools and software (e.g., SalesForce, CRM systems)
• Experience in developing and implementing sales strategies and plans
• Excellent written and verbal communication skills, with the ability to present findings clearly and persuasively.
• A strategic thinker with a test and learn approach to marketing efforts and process improvements.
• Resource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals. Balance competing priorities and adapt as needed.
• End-to-end Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results.

The salary for this role ranges from $140,000 to $165,000 annually, plus bonus and company vehicle. The overall compensation package will be decided on several factors including experience, education, position level and market analysis.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!