Crisis Care Manager

Job Description

Job Description

Description :

The Crisis Care Manager II at Affinity Place Crisis Residence plays a crucial role in assisting and empowering our guests during their time of crisis. Key responsibilities include delivering comprehensive case management services and coordinating integration of direct care and support services. As a part of our commitment to individualized person-centered care, the Crisis Care Manager II takes an active part in devising post-discharge continuity of care plans. Our ultimate goal is to facilitate our guests' journey towards recovery, empowering them to lead self-directed lives and realize their full potential.

Services That Address Client Goals

• Comprehensive Care Management, Care Coordination, Integration of Direct Care and Support Services, Assistance with Basic Needs, Continuity of Care
• Partners with guests in creating / pursuing individualized service plan goals which are based on guest-identified goals and objectives. The service plan is accessible and reflects patient and supports preferences (if applicable), education and support for self-management, self-help recovery, and other resources as appropriate.
• Completes comprehensive guest assessments including mental health and substance use disorder assessments, risk assessments, health screenings, and crisis planning. Collaborates with guests to build a psychiatric advanced directive, ensuring their wishes are known and can be followed in times of crisis.
• Coordinates client services in an extensive community network; advocates for client’s mental health, chemical dependency, medical, financial, legal, social, career, housing and recreational services; coordinates transportation as needed.
• Develops and maintains positive and effective relationships with landlords, community groups, referral sources and service agencies.
• Participates in regular case reviews in order to track progress of care plan goals and initiate changes in the plan of care as needed.
• Maintains a body of knowledge regarding best / evidence-based practices and community centered resources; receives training / higher education to augment skill set.
• Identifies service gaps and collaborates with supervisor to provide services to meet changing demographics and needs of clients.
• Design and conduct a weekly group meeting tailored to address current guest needs. Applies a holistic approach to consider the entirety of the client's situation, providing well-rounded, comprehensive support.
• Design and implement in-house guest enrichment activities tailored to foster peer connections and promote community integration. This aims to enhance the guest experience and encourage mutual support and social engagement.

Clients are Supported Through Effectively Coordinated Functions

Daily Living Skills

Safely Managed Medications

Documentation Standards Met

East House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

East House is a proud RMAPI (Rochester-Monroe Anti-Poverty Initiative) Level Up Champion for our commitment to social justice and promoting economic mobility in our community.

Requirements :

Minimum Education / Experience

Licensure / Certifications

Other Skills / Knowledge / Experience

Physical Demands

Working Conditions