Collections Management Assistant

A company is looking for an Assistant Collections Manager to coach and develop collectors while ensuring excellent customer experience.

Key Responsibilities

Monitor, train, and develop collectors to maximize results while adhering to policies and procedures

Hold collectors accountable for performance expectations and conduct regular performance reviews

Manage workload to ensure daily and monthly targets are achieved

Required Qualifications

Minimum 5 years of experience in collections or financial services

Minimum 3 years of experience in a consumer collection management role

Advanced proficiency with MS Office Suite

Strong leadership skills to motivate employees

Knowledge of collection industry regulations