F&B Manager - FT

Job Description

Job Description

Description :

F&B Manager - FT with Benefits

The F&B Manager is primarily responsible for overseeing and managing the food and beverage operations within the establishment.

The F&B Manager is expected to spend more than 50% of their time performing the duties in bold below and is expected to exercise discretion and independent judgment in carrying out their duties. In exercising discretion and independent judgment, the F&B Manager is expected to compare and evaluate possible courses of conduct and act or make a decision after considering the various possibilities, including when the F&B Manager makes suggestions and recommendations to others. The fact that the duty is in bold does not necessarily mean it is of more or less importance than non-bolded duties.

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Observe guest reactions and confer frequently with team members to ensure guest satisfaction.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergencies.
• Encourage Social Media / 5-star compliments or reviews on OTA’s.
• Operational Management - Oversee day-to-day food and beverage operations, including restaurants, bars, banquets, room service, barista / coffee, and kitchen / culinary.
• Ensure compliance with health and safety regulations and maintain high sanitation standards – develop, implement, and oversee structured cleaning and maintenance.
• Creates Schedules for F&B teams.
• Quality Control - Monitor food and beverage quality and presentation to uphold the establishment's standards.
• Address any customer complaints or concerns promptly and professionally by responding to reviews.
• Inventory Management - Manage inventory levels of food, beverages, and supplies to minimize waste and control costs.
• Coordinate with suppliers to ensure timely and cost-effective replenishment.
• Customer Service - Foster a customer-centric culture to ensure a positive and memorable dining experience for guests.
• Interact with guests, gather feedback, and implement improvements based on customer comments.
• Understands food and beverage P&Ls and works successfully within budgeted parameters of labor, beverage, and operating expense lines.
• Responsible for accurate beverage cost controls as well as being in line with budget for monthly beverage costs.
• Manage monthly operating expense budget to ensure food and beverage associates have the tools they need to succeed.
• Maintain knowledge of :

hotel features / services, hours of operation.

scheduled in-house group activities, locations, and times.

All hotel and departmental policies and procedures.

Point of Sale software and Time Management systems.

Property expert on POS and reservation software and manages all data input, ensures proper training to new associates, and is the go-to person on the property for functionality issues.

Collaborate with Chefs to build menus, plan holidays and special events, and create mutual support between the front and back of the house.

Collaborate with the marketing team to maintain an incentivizing guest loyalty program. Source and acquire new items for the grab-and-go market that are locally sourced, sustainable, and unique.

Work with vendors to establish proper product training for team members.

Make suggestions and recommendations regarding recruitment and selection of team members and participate in the interview process of potential team members.

Make suggestions and recommendations regarding the advancement and promotion of team members.

Make suggestions and recommendations regarding recognition and reward programs, safety management, performance evaluations, and team member relations.

Assist with team member relations, including handling complaints and grievances and making recommendations and suggestions to the Director of F&B when necessary, regarding disciplinary action to be taken against a team member, up to and including termination.

Job Requirements

Supervision -

Education and Experience

Requirements :