Junior Project ManagerBenmar / Jackson Dawson • Dearborn, MI, US
Junior Project Manager
Benmar / Jackson Dawson • Dearborn, MI, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]2–5 years of experience as a Project Manager or in a related role. Automotive industry experience preferred. Bachelor’s degree in Project Management, Business, or a related field (or equivalent experience). Strong written and verbal communication skills. Skilled in collaborative problem solving. Friendly, positive, and adaptable demeanor. Service-oriented mindset with strong leadership qualities. Client-focused and highly organized.
Job Description
Job Description
Overview
The Program Headquarters Junior Project Manager is responsible for supervising, training, and evaluating call center program staff. This role supports a concierge-style customer experience and dealer offsite training initiatives. The Junior Project Manager oversees daily operations, ensuring quality, compliance, effective program execution, and accurate reporting.
Work environment : On-site, Monday through Friday, at our Dearborn, MI office.
Responsibilities
- Participate in program planning, development, and implementation.
- Manage program timelines and appropriately staff the call center to meet call volume needs.
- Schedule and coordinate program personnel.
- Monitor adherence to program guidelines and processes to maintain quality and accuracy.
- Ensure the delivery of an exceptional, luxury-level client experience.
- Communicate program updates, changes, and general information to the team.
- Train staff on the program’s project database and processes.
- Track and analyze call volume metrics.
- Serve as a communication link among the account project manager, producers, and Program Headquarters Director.
- Address issues promptly and communicate resolutions to both management and staff.
Qualifications
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Junior Project Manager • Dearborn, MI, US
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