Human Resources Operations ManagerLand Of Lincoln Goodwill Industries • Springfield, Vermont, USA
Human Resources Operations Manager
Land Of Lincoln Goodwill Industries • Springfield, Vermont, USA
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]98% completion rate for required compliance trainings. Zero missed or late filings for required compliance reporting (OSHA logs ACA filings EEO reports etc.). 100% accurate I-9 documentation with internal audit scores tracked. Close compliance-related cases within timeframes established by the Corporate Compliance Plan. Serve as a primary point of contact for employee relations issues; conduct investigations and provide guidance to managers using SHRM-aligned best practices. Coach managers on policy performance conversations documentation and early intervention strategies. Support and improve organizational culture through consistent communication fairness and professionalism. Maintain employee relations case resolution time within organizational standards. Increase year-over-year employee satisfaction with HR service delivery as measured through HR service or engagement surveys. Track and reduce repeat ER issues through coaching and root-cause analysis. Maintain HR inbox response time within 2448 hours depending on urgency. Manage HRIS workflows security permissions and data accuracy. Conduct weekly monthly and quarterly HRIS audits to ensure accurate employee data job codes supervisor structures and compensation records. Maintain reporting dashboards for turnover retention headcount benefits use leave and performance metrics. 99% HRIS data accuracy validated by routine audits. Timeliness of HRIS actions (new hires terminations promotions transfers) consistently within 2472 hours. Ensure 100% of HRIS workflows are updated to reflect current policies and organizational structures. Provide monthly HR metrics dashboard to leadership on schedule. Oversee benefits programs including medical dental vision life retirement EAP and other offerings. Oversee benefits administration : open enrollment eligibility tracking vendor communications employee inquiries and compliance (ACA COBRA ERISA). Ensure timely and accurate processing of enrollments terminations and qualifying life events. Lead the annual Open Enrollment process and coordinate with benefits brokers and carriers. Maintain less than 1% error rate in benefit enrollments and deductions. Ensure 100% on-time Open Enrollment completion and accurate carrier submissions. Achieve quarterly audit scores of greater than or equal to 98% for benefit eligibility and payroll alignment. Reduce benefits-related calls and issues through proactive communication and employee education. Oversee FMLA ADA VESSA personal leave military leave etc. Partner with VP of HSSE on workers compensation processes. Maintain accurate documentation follow established timelines and ensure clear communication with employees. 100% compliance with FMLA / ADA timelines and documentation. Maintain accurate tracking of leave status with zero overdue follow-up deadlines. Reduce WC claim frequency or severity through partnership with safety and operations teams. Lead HR process reviews to increase efficiency clarity and employee experience. Identify bottlenecks recommend system enhancements and standardize HR workflows across all sites. Collaborate with other HR leaders to enhance onboarding retention engagement and manager capability. Implement at least 23 process improvements per year (consistent with SHRM recommendations). Reduce HR operational turnaround time across key processes (onboarding HRIS entries benefits changes). Track and report cost savings or efficiency gains from process improvements. Increase departmental accuracy speed and consistency metrics year-over-year. Lead the HR Generalist and HR Coordinator providing coaching development and performance feedback. Establish standard operating procedures (SOPs) and ensure all team members follow them consistently. Promote a people-first culture grounded in fairness transparency and inclusion. Maintain 100% SOP adoption across daily HR operations. Improve team productivity through clear KPIs and workflow assignments. Demonstrate measurable team development through performance review outcomes and skill growth. Builds trust by interacting with others in a way that gives them confidence. Drives and contributes to the implementation of change management efforts. Travels to locations within the LLGI territory. Ensures that the customers perspective is a driving force behind customer satisfaction. Seeks to understand internal and external customer circumstances problems expectations and needs. Identifies organizational needs and creates solutions. Builds awareness around LLGIs mission vision and values. Identifies opportunities and generates ideas to improve human resources department and organizational objectives. Initiates action to create value advance and meet departmental demands. Partners with leadership and staff to identify assess create and implement process improvement. Enforces and models awareness of safety and loss prevention. Ensures that all safety standards are being followed. Participates in professional organizations seeks development opportunities and stays current in field. Leads and embraces the mission vision and values of LLGI. Seeks to understand individual differences and values to build workplace relationships. Actively pursues personal development opportunities Performs other duties as required or assigned. Bachelors degree in Human Resources Business Administration or related field or work experience equivalent to a 4-year degree required. SHRM-CP / SHRM-SCPor PHR / SPHR preferred. 5 years of progressive HR experience including compliance employee relations and HR operations 2 years of leadership experience preferred. Requires CPR / First Aid certification or ability to obtain certification within six months of employment Requires valid drivers license acceptable driving record and proof of insurance Experience in nonprofit mission-based or multi-site environment preferred. Strong knowledge of state and federal employment law HR compliance ADA FMLA FLSA EEO and safety regulations. Proficiency with HRIS systems (Paycom preferred) and Google Workspace platform. Strong communication problem-solving emotional intelligence and decision-making skills. Requires strong knowledge of and leadership experience with multiple human resources disciplines as well as federal and state employment law. Requires proficiency with or the ability to quickly learn LLGIs HRIS. Requires ability to make compelling presentations before groups to convey information and ideas. Requires strong interpersonal verbal and written communication skills. Requires ability to manage multiple conflicting priorities. Requires ability to develop strong trusting relationships in order to gain support and achieve results. Requires ability to maintain confidentiality of information related to LLGI operations financial matters and personnel matters. Requires ability to gather data compile information and write reports. Requires working knowledge of Microsoft Office and Google Workspace products including Word PowerPoint Outlook Excel Gmail Docs Sheets Slides etc. Requires excellent organizational problem solving and collaboration skills. Demonstrates sensitivity and the ability to communicate with a diverse population; promotes diversity and inclusion throughout the organization. Requires ability to interact with people in a manner which enhances their dignity privacy and confidentiality. Requires a high level of professionalism integrity business conduct and ethical behavior. Requires ability to work independently while fostering a strong team atmosphere. Maintains strong knowledge of models and follows LLGI policies and procedures. Demonstrates professionalism. Embraces the mission vision and values of LLGI.
Job Details
Management
Springfield Administrative Office - Springfield IL
Full Time
4 Year Degree
$60300.00 - $88800.00 Salary / year
Occasional
Mon thru Fri
Human Resources
Description
Job Title : Human Resources Operations Manager
Department : Human Resources
Reports To : Chief People Officer / Corporate Compliance Officer
Classification : Exempt
EEO-1 Category : First / Mid-Level Officials and Managers
Safety Sensitive : Yes
Authorized Driver : Yes
Supervises : HR Generalist HR Coordinator HR Assistant
Job Summary
The HR Operations Manager oversees the daily operations of the Human Resources function ensuring efficient compliant and people-centered processes across the employee lifecycle. This role leads HR systems policy administration benefits administration compliance and employee relations. The HR Operations Manager ensures HR service delivery that is timely consistent and aligned with organizational mission and values.
Essential Job Duties
HR Operations & Complianc e
- Oversee HR Operations including employee relations HR policy interpretation compliance oversight and HRIS integrity.
- Maintain compliance with federal state and local employment regulations (FMLA ADA EEO FLSA OSHA IL state-specific requirements etc.).
- Manage HRIS systems (Paycom or equivalent) including workflows reporting audits and data integrity.
- Conduct routine HR audits related to personnel files I-9s status changes leave documentation benefits enrollment and safety compliance.
- Ensure consistent application of HR policies progressive discipline ADA / EEO processes FMLA / leave management and workers compensation programs.
- Partner with Talent Acquisition and Development Manager to ensure smooth handoff between recruiting onboarding and HR operations.
- Partner with Talent Acquisition and Development Manager to support annual HR initiatives (compensation reviews engagement survey rollout performance review cycle workforce planning).
- Lead process improvement initiatives to increase efficiency reduce risk and enhance the employee experience.
- Ensure secure and accurate personnel files documentation confidentiality and record retention in accordance with compliance standards.
- Maintain documents and processes to support accreditation and licensing standards such as CARF BALC IDPH GII and other oversight bodies.
- Support the Corporate Compliance Officer in the management and implementation of the annual CARF project plan.
- Support organizational culture by modeling LLGI values coaching leaders and promoting equity and inclusion in decision-making.
- Produce monthly and quarterly HR compliance dashboards for leadership review.
KPI Expectations (Compliance & Policy)
Employee Relations & HR Service Delivery
KPI Expectations (ER & Service Delivery)
HRIS Oversight & Data Integrity
KPI Expectations (HRIS & Data)
Benefits Administration
KPI Expectations (Benefits)
Leave Management & Workers Compensation
KPI Expectations (Leave & WC)
Process Improvement & Operational Excellence
KPI Expectations (Process Improvement)
Leadership & Team Development
KPI Expectations (Leadership)
Organization Expectations
Competencies
Authenticity
Courage
Influence
Emotional Intelligence
Positive Disposition
Navigating Complexity
Facilitating Change
Developing Others
Compelling Communication
Leadership Disposition
Optimizing Diversity
Qualifications
Education Experience and Credentials
Knowledge Skills and Abilities
Physical Requirements
Office position primarily sedentary
Some travel required
Environmental Conditions
Office environment
Some exposure to warehouse and light industrial environments when traveling to LLGI worksites
Tools and Equipment
Basic office equipment including computer calculator photocopier scanner and telephone. Company vehicle.
Regular Contacts
LLGI Staff
Volunteers / Community Service Workers
Vendors / Suppliers
General Public
Donors / Customers
Service Participants
GII Staff
Stakeholders
Accrediting Agencies
Federal / State Agencies
Auditors / Surveyors
Our Commitment to Diversity
LLGI recognizes our employees differences in age disability veteran status ethnicity national origin language race religion family and marital status socio-economic status gender identity sexual orientation political affiliation and other unique attributes. The individual differences life experiences knowledge innovation unique capabilities and talent our employees bring to the workplace represent an essential part of our culture.
Required Experience :
Manager
Key Skills
Employee Relations,Succession Planning,Employee Evaluation,Human Resources Management,Lean,Lean Management,Benefits Administration,HRIS,Payroll,Employment & Labor Law,Human Resources,Manufacturing
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 60300 - 88800
[job_alerts.create_a_job]
Human Resource Manager • Springfield, Vermont, USA
[internal_linking.similar_jobs]
The application deadline for this position is November 30 2025.The Human Resources Manager is a senior-level leader responsible for directing and overseeing all HR functions across the organization...[show_more]
Lancesoft is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Lebanon, NH.Shift : 5x8 hr days Start Date : 01 / 19 / 2026 Duration : 13 weeks Pay : $2752 / Week.Th...[show_more]
AlliedTravelCareers is working with TechLink Systems, Inc.Occupational Therapist (OT) in Unity, New Hampshire, 03743!.Location (On-site, Remote, or Hybrid?) : Unity, NH (onsite).Work Hours : 8 : 00 A...[show_more]
Job Summary : - Job Title : Registered Nurse Unit Manager (RNUM).Shift : 7 : 00am - 3 : 30 pm, Monday to Friday.Duration : 14 weeks with a possibility of extension.
The RNUM is responsible for promoting and ...[show_more]
Pulse Healthcare Services is seeking an experienced Director of Nursing Registered Nurse for an exciting Travel Nursing job in Keene, NH.
Shift : 5x8 hr days Start Date : ASAP Duration : 4 weeks Pay : $...[show_more]
LanceSoft is seeking a travel nurse RN Home Health for a travel nursing job in White River Jct, Vermont.Job Description & Requirements.
Why work as an RN Case Manager at Visiting Nurse and Hospice f...[show_more]
GetMed Staffing is searching for a strong Physical Therapist-Home Health to assist our traveler-friendly client.A minimum of 1-2 years of experience is required.
Traveling with GetMed Staffing offer...[show_more]
Licensed Mental Health Therapist (LMHT).Wage : Between $120-$131 an hour.Licensed Mental Health Therapist — Are you ready to launch or expand your private practice? .Headway is here to he...[show_more]
Prime Time Healthcare Therapy is seeking a travel Occupational Therapist for a travel job in Lebanon, New Hampshire.Job Description & Requirements.
Includes estimated wage of $15-$16 / hr and non-taxa...[show_more]
The Agency of Transportation is seeking a Transportation Operations Technician I.This position is responsible for various tasks related to highway maintenance, such as repairing guardrails, cutting...[show_more]
Salary : Starting Salary at $47,300 / year.Joining the team at Confluence Behavioral Health you can expect an experienced and supportive community focused on advancing the professional skills of our t...[show_more]
Where state and federal laws / regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities.
Ensures efficient pharmacy workflow and a positive...[show_more]
Occupational Therapist Career Opportunity.Your Calling, Close to Home and Heart Are you in pursuit of a career that's more than a job, one that aligns with your heart and community? We believe in t...[show_more]
Associate Director, First Generation Office.If yes, length of term in months.Is this a grant funded position? : .First Generation Office (FGO) primarily supports first-generation (FG) undergraduate s...[show_more]
LRS Healthcare - Nursing is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Lebanon, NH.
Shift : Inquire Start Date : 01 / 19 / 2026 Duration : 13 weeks Pay : $227...[show_more]
At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...[show_more]
First Connect Health is seeking a travel nurse RN Behavioral Health for a travel nursing job in Claremont, New Hampshire.
Job Description & Requirements.First Connect Health Job ID #25-286577.Pay pa...[show_more]
Potential to earn $1000+ / weekly.Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers.We have capabilities in fr...[show_more]
Human Resources Manager
Capital I • Springfield, Vermont, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Nurse - RN - Case Manager - $2752 / Week - Hiring Now
Lancesoft • Lebanon, NH, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Occupational Therapist (OT) in Unity, NH
AlliedTravelCareers • Unity, NH, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
REGISTERED Nurse Unit Manager
InstantServe LLC • Springfield, VT, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Nurse - RN - DON - Director of Nursing - $1558.62 / Week - Hiring Now
Pulse Healthcare Services • Keene, NH, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Nurse RN - Home Health - $2,978 per week
LanceSoft • White River Jct, VT, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Therapy - PT - Home Health
VNH Vermont & New Hampshire • White River Junction, VT, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Licensed Mental Health Therapist
Headway • Keene, NH, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel Occupational Therapist - $2,350 per week
Prime Time Healthcare Therapy • Lebanon, NH, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Transportation Operations Technician I
State of Vermont • Windsor, VT, United States
[job_card.permanent]
[last_updated.last_updated_30] • [promoted]
Mentor
Confluence Behavioral Health LLC • Thetford Center, VT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Pharmacy Operations Manager
Walgreens • West Lebanon, NH, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Occupational Therapist
Encompass Health Rehabilitation Hospital of Braintree • Hanover, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Associate Director, First Generation Office
InsideHigherEd • Hanover, New Hampshire, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Travel Nurse - RN - Case Manager - $2279 / Week - Hiring Now
LRS Healthcare - Nursing • Lebanon, NH, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
STORE MANAGER CANDIDATE in CHARLESTOWN, NH
Dollar General • Charlestown, New Hampshire, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Nurse RN - Behavioral Health - $2,251 per week
First Connect Health • Claremont, NH, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Warehouse Associate
Capstone Logistics, LLC • Chesterfield, NH, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]