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Call Center Representative | Entry Level | Bilingual Spanish (required)
Call Center Representative | Entry Level | Bilingual Spanish (required)A Smile 4 U • Alpharetta, GA, USA
Call Center Representative | Entry Level | Bilingual Spanish (required)

Call Center Representative | Entry Level | Bilingual Spanish (required)

A Smile 4 U • Alpharetta, GA, USA
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Call Center Representative | Entry Level | Bilingual Spanish (required)

Location : Alpharetta, GA

Job Type : Full-Time

Schedule : Monday-Friday, 9 : 00 AM-6 : 00 PM

Training Schedule (first two weeks) : 8 : 00 AM-5 : 00 PM

About Us

We are seeking an upbeat and friendly Bilingual Call Center Representative who is passionate about helping others and thrives in a fast-paced environment.

A Smile 4U is a privately owned dental practice with locations in Decatur, East Point, Hiram, Cartersville, and Dalton. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient.

Required Qualifications

  • Bilingual in Spanish (required)
  • Previous customer service, call center experience is a plus
  • Strong communication and organizational skills

Compensation

  • Pay is negotiable and based on experience

    • Responsibilities

  • Answer incoming calls and emails promptly and professionally
  • Make daily outbound calls to schedule patient appointments per clinic protocols
  • Document all call interactions according to standard operating procedures
  • Assist in resolving customer complaints with the support of the Customer Service Manager
  • Enter new patient information into the practice management system
  • Update existing patient records

    • Benefits

  • Medical, Dental, and Optical Insurance (available after 90 days for full-time team members)
  • Paid Time Off (PTO) and Paid Holidays
  • Opportunities for professional growth
  • Unique opportunity to work in a multi-specialty dental practice
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