Library Operations Director

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Description

The Library Operations Director plays a critical leadership role in supporting Library Systems & Services (LS&S) libraries and ensuring operational excellence across our national network. Reporting directly to the Vice President of Library Operations, this position is instrumental in enhancing library services, streamlining workflows, and ensuring the consistent execution of organizational initiatives.

Description

The Library Operations Director plays a critical leadership role in supporting Library Systems & Services (LS&S) libraries and ensuring operational excellence across our national network. Reporting directly to the Vice President of Library Operations, this position is instrumental in enhancing library services, streamlining workflows, and ensuring the consistent execution of organizational initiatives.

This position will provide regional and national support to three Vice Presidents (East / Central, Riverside, West Coast) with initiatives and priorities as assigned.

The Library Operations Director will collaborate closely with Library Directors, staff, and LS&S leadership to deliver exceptional patron experiences, provide strategic and hands-on operational support, oversee key projects, and foster professional growth and engagement among employees. This role requires a blend of virtual collaboration and onsite presence at library locations to support and lead operational initiatives effectively.

Responsibilities

• Function as a liaison between Library Directors, staff, and Leadership to ensure alignment and operational consistency.
• Support the orientation, onboarding, training, and professional development of staff across all regions.
• Coach and mentor employees to strengthen organizational knowledge, foster career growth, and enhance engagement and retention.
• Evaluate library operations, identifying opportunities for process improvements that enhance client, patron, and staff satisfaction.
• Oversee and coordinate monthly statistics, annual state reporting, and the preparation of client-facing operational reports.
• Partner with Library Directors to review and update policies, procedures, and operational plans to ensure best practices.
• Lead and manage assigned LS&S projects, including facilities, building initiatives, and system-wide operational improvements.
• Identify, develop, and implement innovative solutions that elevate the patron experience and library services.
• Collaborate on planning and executing staff development days, and support branding, marketing, and outreach initiatives.
• Advise and support hiring managers throughout the recruitment and talent acquisition process.
• Provide administrative support, including maintenance of operations manuals, and facilitation of training sessions.
• Assist with grant applications, including data collection, analysis, and reporting for grants and special projects.
• Contribute to strategic planning efforts.
• Stay informed of emerging trends and technologies in Library Operations and integrate these insights into local and national programming strategies.
• Represent LS&S at industry conferences and professional events, serving as an ambassador for the organization.
• Working primarily from an LS&S-managed library and traveling regularly to library sites to provide hands-on leadership and support (travel - 30-35%).

This position can be based in one of our LS&S Managed Libraries in VA, FL, TX, TN, KS, or CA.

This is not a remote position.

Requirements

Core Competencies

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Libraries

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