Mobile Device Deployment Technician

Mobile Device Deployment Technician

Location : NYC, NY

6 Months Contract with Possible Extension

Responsibilities :

• llocate corporate iPhones purchased for staff.
• Create and manage users in the mobile voice recording portal to insure proper capture of ecomms
• Tag all iPhones with asset tags and enter mandatory device information such as serial number, phone number, brand / model, user GID into the 'Mobile Asset Tracking Database'
• Enter mandatory device and deployment information into an existing project tracking spreadsheet
• Confirm by checking the 'Mobile Asset Tracking Database' that each user being assigned an iPhone has "Signed Off" in the database and accepted delivery of the iPhone
• Check the messaging team's iPhone project data repository to confirm that users being assigned corporate iPhones have accepted the terms of the BNPP iPhone user policy and mobile app usage terms
• Deploy iPhones to users after all BNPP requirements have been met and the users is compliant
• ssist the iPhone recipients with any questions related to the iPhone and how to set up the services being provided by BNPP
• Work with the Messaging team staff in charge of coordinating the iPhone deployment to make them aware of any technical or deployment process issues
• Work with the Customer Relations Management staff to review service delivery and ensure that all issues affecting users are addressed and documented
• Escalate deployment issues to their line manager. Their line manager will escalate accordingly

Qualifications :