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Upgrade Consultant
Upgrade ConsultantArizona Staffing • Tempe, AZ, US
Upgrade Consultant

Upgrade Consultant

Arizona Staffing • Tempe, AZ, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Upgrade Consultant

ADP is hiring an Upgrade Consultant. In this position, you'll work within a team atmosphere to support clients as we migrate their employee and company-level data from our legacy platform to our more comprehensive platform. We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Responsibilities

  • Consult with clients to deliver insightful and proactive conversations
  • Prepare clients for transition to new platform through various training methods
  • Utilize broad knowledge of platforms to recommend solutions to the client when appropriate
  • Understand client business issues and concerns while partnering with teams to provide recommendations with compliance in mind
  • Build relationship with client to be a point-person in providing resources and understanding throughout the upgrade process
  • Interact / collaborate with ADP associates across various teams

Qualifications Required

  • At least 3 years of experience working in a client service / customer service environment
  • At least 1 year of business consulting experience.
  • Bachelor's degree or equivalent in education and experience
  • Preferred Qualifications

  • Preference will be given to candidates who have the following :
  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
  • Strong client relationship skills including the ability to influence client and guide the client to the best solution to help resolve their client needs
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
  • Proficient in the latest web technologies and working knowledge of various operating systems
  • Excellent analytical skills and time management skills
  • Excellent communication skills both verbal and written
  • Proficient using Microsoft Office
  • Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits : Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $40,200.00 - USD $81,600.00 / Year. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

    A little about ADP : We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including : race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

    Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

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    Consultant • Tempe, AZ, US

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