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Group Benefits Account Manager
Group Benefits Account ManagerAbleforce • Richmond, Virginia
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Group Benefits Account Manager

Group Benefits Account Manager

Ableforce • Richmond, Virginia
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Responsibilities

  • Serve as the primary liaison for mid-to-large employer group clients, ensuring smooth delivery of employee benefits programs including medical, dental, vision, disability, life, and voluntary products.
  • Manage day-to-day account servicing needs such as renewals, policy changes, eligibility updates, and compliance-related documentation.
  • Partner closely with clients’ HR and leadership teams to design benefits strategies that align with workforce needs, budget considerations, and long-term retention goals.
  • Oversee implementation of new benefit plans, ensuring a seamless onboarding process for both employers and employees.
  • Conduct regular client reviews to assess plan performance, utilization trends, and satisfaction, recommending adjustments when needed.
  • Collaborate with carriers to negotiate renewals, resolve escalated claims issues, and secure competitive pricing and plan designs.
  • Deliver proactive communication and educational support to clients and their employees, including benefit presentations, enrollment support, and employee-facing materials.
  • Stay current on state and federal regulatory changes impacting group benefits and ensure clients remain compliant with ACA, ERISA, COBRA, and other applicable requirements.

Skills & Requirements :

  • Proven experience managing group health and ancillary benefit programs, ideally in an agency or brokerage environment.
  • Strong knowledge of medical, dental, vision, life, disability, and supplemental benefit offerings.
  • Skilled at navigating carrier relationships, renewals, and claims resolution processes.
  • Ability to interpret benefit plan documents and provide clear guidance to clients and employees.
  • Excellent organizational skills with the ability to balance multiple client priorities simultaneously.
  • Strong communication and presentation abilities, with experience leading benefit meetings and employee education sessions.
  • Familiarity with regulatory guidelines (ACA, ERISA, COBRA, HIPAA) and best practices for maintaining compliance.
  • Proficiency with benefits administration systems, spreadsheets, and client management tools.
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