Implementation Manager (Detroit)

Company

Birdstop, Inc. is an American drone technology company. Made possible by its recent breakthroughs in regulatory approvals and AI systems, Birdstop drones can operate continuously in a fully automated mode without personnel onsite. Birdstop systems actively serve our nation's critical infrastructure and public safety organizations with rapid response capabilities.

Role

In this role, you will take charge of key client relationships from the moment the contract is signed and drive them forward vigorously. The Implementation Manager serves as the primary point of contact for enterprise and government clients, responsible for ensuring successful deployment, onboarding, adoption, and usage. You will build strong, trusted relationships with client stakeholders, be the bridge between clients and Birdstops engineering team, align Birdstop technology with client business objectives, project manage the deployment and adoption of our product, and drive measurable outcomes that lead to long-term partnerships.

Candidate

The ideal candidate has exceptional client-facing skills and a proven ability to manage high-value, enterprise accounts. Existing knowledge of the industries that Birdstop services will be preferred. The role will be put in complex, multi-stakeholder environments and require being equally comfortable discussing technical details with operational teams and ROI with executives. The ideal candidate will be incredibly well organized and meticulous at CRM documentation, thriving in managing several projects at once that involve multiple client stakeholders and multiple internal subteams. The candidate must be highly responsive and fast to act (measured in minutes and hours) on client and regulator requests for information. Ability to produce written deliverables quickly and succinctly is a must in this role. This role, like every role at Birdstop, will often be put into unpredictable situations with unforeseen challenges. In some of these cases, it will be the first time facing this challenge for anyone at Birdstop or in the industry at large. The candidate must be able to meet unprecedented problems head on, make sound judgements, and act quickly.

Key Responsibilities

1) Upkeep CRM with client relationships

• Collaborate with sales team to understand the history and stakeholders involved in each new contract
• Keep a comprehensive CRM of all stakeholders involved in deployments, next steps, and deliverables

2) Understand the state of the product

3) Head client communication

4) Create client deliverables

5) Organize and oversee deployment

6) Teach clients how to use the product

7) Communicate progress made on reported issues

Basic Requirements

Preferred Qualifications

Salary Range

$73,539.79-$104,478.02 per year

What We Offer

If you have read the above and feel strongly about this role, please submit your resume with why you are interested in this role and this company specifically to sophie@birdstop.io .