Customer Success Manager (Immersive tech training start-up) (Fort Worth)

Customer Success Manager Immersive XR Training in Healthcare

Location : Fort Worth, Texas. 4 days p / w in office or client sites, 1 day per week from home

Travel : Up to 60%, including very occasional weekends for conferences (a few per year)

Compensation : $80100k base salary + performance and customer renewal bonuses

Work Permits : No sponsorship currently available on this role, please only apply if you have your own US RTW.

Our client is seeking a Customer Success Manager to help their customers in the healthcare world achieve outstanding results using innovative immersive training and extended-reality technology. They develop immersive education in extended reality with AI-trained voice for hospitals, first responders, universities, and government agencies. Their solutions have been implemented at leading institutions worldwide already (mostly US / Canada) and validated through peer-reviewed research showing accelerated learning, improved retention, and strong ROI. Their roadmap includes mixed reality and wearable technologies that extend into patient care and operational workflows.

About the Role

As a Customer Success Manager, youll act as a trusted advisor to customers, ensuring they maximize the value of the products and services provided. Youll drive adoption, retain and grow relationships, and deliver exceptional customer experiences that impact hospitals, first responders, universities, and government organizations.

What Youll Do

Serve as the primary point of contact for assigned customers, ensuring their success and satisfaction

Lead onboarding and implementation, guiding new customers through best practices

Monitor customer health metrics and proactively address retention risks

Partner with Sales, Product, and Support teams to deliver seamless experiences

Identify upsell and cross-sell opportunities aligned with customer goals

Advocate for customers by sharing insights to improve products and services

Prepare and deliver regular business reviews highlighting ROI and measurable value

What You Bring

3+ years in Customer Success, Account Management, or related roles

Strong communication and relationship-building skills

Ability to manage multiple accounts and prioritize effectively

Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms

Analytical mindset with the ability to interpret data and drive decisions

Passion for helping customers achieve meaningful outcomes

Please apply with your resume if interested.

If you're local to DFW and have been a CSM in tech product, medical devices or non technical but in healthcare products, please email mike@thedeveloperlink.io for faster review.