Manager, Customer Operations

A company is looking for a Manager, Customer Operations (Inbound Virtual Contact Center).

Key Responsibilities

Build and sustain a high-performance culture by setting clear goals and tracking progress

Work with team leads to enhance agent performance through coaching and feedback

Own day-to-day execution of sales and service teams while ensuring alignment on strategic goals

Required Qualifications

2+ years of experience managing a team of inbound contact center agents

Proven ability to manage through others and hold them accountable for performance

Experience using data to diagnose issues and implement operational changes

Track record of driving performance by managing inputs effectively

Comfortable working across onshore and offshore teams in a tech-forward environment