Pledge Processing Specialist

Job Description

Job Description

Description : United Way for Greater Austin Pledge Processing Specialist Department : Resource Development and Marketing & Communications Regular, Full-time, Non-exempt

Who we are :

United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions.

Who we want :

The Pledge Processing Specialist consistently achieves deadline-driven results while providing high customer service to the United Way staff and our external stakeholders. You will accurately input all pledge and payment details from various systems and sources into our record database. You will coordinate with other departments and donors as needed to guarantee that all appropriate documentation is collected and maintained to meet the requirements of our yearly financial audit. You will be an ambassador of departmental and organizational processes while having the ability to identify areas for growth and improvement.

Who you are :

• Drives results : You have a strong bottom-line orientation. You persist in accomplishing objectives despite obstacles and setbacks and have a track record of exceeding goals successfully. You push yourself and help others achieve results.
• Collaborates : You work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area. You partner with others to get work done and credit others for their contributions and accomplishments — you garner the trust and support of others.
• Interpersonal savvy : You relate comfortably with people across levels, functions, cultures, and geography and act diplomatically and tactfully. You build a rapport in an open, friendly, and accepting way and develop constructive relationships with people similar and different to yourself.
• Being resilient : You are confident under pressure and maintain a positive attitude despite adversity. You manage crises effectively, bounce back from setbacks, and grow from your hardships and negative experiences.

What you'll do : Payments :

Pledges :

CRM Management :

What you will bring :

What you’ll receive :

This position is located in Austin, Texas, and reports directly to the RD Donor Database Manager.

Notice : The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. United Way for Greater Austin is an “at-will” employer.

Requirements :