(USA) Area Manager, Quality Assurance / Systems

Area Manager, Quality Assurance / Systems

Implements the business plan for assigned area of responsibility by communicating goals and managing staffing and scheduling assigning duties and coordinating workloads in order to achieve facility goals. Maintains quality and safety standards in assigned area of responsibility by ensuring associates are trained on applicable logistics and company policies standards and procedures monitoring associate compliance with logistics and company policies standards and procedures distributing and maintaining procedures and supporting documentation. Manages quality assurance processes by identifying industry best practices and incorporating them into quality assurance programs evaluating quality review processes and identifying areas of opportunity developing and implementing process changes implementing utilization and effectiveness of quality assurance programs evaluating service level data in order to determine behavioral gaps and training needs and collaborating with key stakeholders in order to develop action plans to improve agent service levels. Supervises and develops associates and leaders in assigned area of responsibility by assigning duties and coordinating workloads monitoring performance and providing feedback teaching supporting and modeling logistics and company policies and procedures identifying training and development needs and participating in the hiring promotion coaching teaching and evaluation of associates and leaders. Manages the troubleshooting of systems applications by coordinating systems problem resolution with Information Systems Division and vendors and supporting the continuing development of current and future systems applications. Demonstrates uptodate expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales. Models compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy and demonstrating and assisting others with how to apply these in executing business processes and practices. Respect the Individual Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform. Respect the Individual Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence. Respect the Individual Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments. Act with Integrity Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving. Act with Integrity Acts in a selfless manner and is consistently humble selfaware honest fair and transparent. Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans. Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans. Strive for Excellence Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes. Strive for Excellence Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Minimum Qualifications

Associate's degree in Business, Logistics, Human Resources, or related field and 1 year's experience in logistics, training, quality assurance, supply chain management, or related area OR 2 years' experience in logistics, training, quality, supply chain management, or related area.

Preferred Qualifications

Supervising Associates Bachelors : Business, Bachelors : Human Resources, Bachelors : Logistics

Primary Location

6198 Green Pointe Dr. South, Groveport, OH 43125-0000, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.