Customer Success Specialist

A company is looking for a Customer Success Specialist Fixed Operations.

Key Responsibilities

Develop productive relationships with the CSM team to enhance customer service and product adoption

Provide guidance and training to clients on CDK product functionality and industry standards

Document dealer engagements and escalate issues to ensure client success and satisfaction

Required Qualifications

Minimum of 3 years of retail automotive experience

Extensive knowledge of dealership fixed operations processes and workflows

Ability to influence internal and external stakeholders effectively

Strong organizational and time management skills

Experience in handling high-stress interactions with empathy